Workday CoE User Support Officer

Europcar; Portugal; Teletrabalho; EUR 32 000 - 46 000; Tempo integral

Resumo da oferta

Europcar Mobility Group is seeking a Workday Support professional in Portugal to provide daily assistance to Workday users, troubleshoot issues, support testing, and maintain data accuracy. You will collaborate with HR and stakeholders to ensure the platform aligns with global business needs.

The role offers an opportunity to contribute to HR information systems, deliver user training, stay updated on Workday releases, and help drive continuous improvement across the workday landscape.

Qualificações

• Experience in HR or system support; Workday experience is an advantage.
• Fluent in English.
• Excellent organization and prioritization.
• Calm under pressure.
• Strong communication and problem-solving.
• Willingness to learn continuously.
• Ability to multitask.

Responsabilidades

• Provide prompt assistance and resolution for user issues.
• Collaborate with HR and stakeholders to deliver daily solutions.
• Stay current with Workday updates and best practices.
• Manage and prioritize multiple tasks effectively.
• Assist with testing activities and data accuracy.
• Deliver training to users.

Conhecimentos

Workday experience

Attention to detail

Strong communication

Problem solving

Tech savvy

Multi-tasking

English fluency

Formação académica

Business school

Ferramentas

Workday

Descrição da oferta de emprego

Job Description

Main purpose of the role As a Workday Support at Europcar, you will play a crucial role in providing daily assistance to users of the Workday system, ensuring smooth operations and timely resolution of issues. This includes handling user requests, troubleshooting system or process errors, supporting testing activities, maintaining data accuracy and delivering training. The role involves close collaboration with HR teams and other stakeholders. This is an exciting opportunity to make a significant impact on our HR Information System landscape and ensure that our Workday platform aligns with our global business needs.

Main responsibilities

As a Workday Support you will:

• Be the guardian of Europcar’s Workday Guiding Principles, keeping the Workday Operations updated and aligned with the company's strategic needs.
• Provide prompt assistance and resolution for user issues.
• Work closely with HR and various stakeholders to comprehend global and local business questions and create daily solutions.
• Stay up-to-date with Workday updates and best practices to ensure continuous improvement.
• Manage and prioritize multiple tasks effectively.

Internal and External Relationships

Internal: main interactions with function / country HR representatives, and countries leadership teams.

External: Workday, Consulting firm involved in the implementation of Workday.

Key Skills

• Experience working in HR or system support (Workday experience is an advantage).
• Business school.
• Fluent in English.
• Attention to details.
• Trustworthiness and ethical integrity.
• High sense of organization and management of priorities.
• Calm under pressure.
• Strong communication and problem-solving skills.
• Tech savvy.
• Continuous learning mindset.
• Ability to multitask and manage priorities effectively.

Europcar Mobility Group

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !