AR Credit Card Officer

Europcar; Portugal; Remote; EUR 13,000 - 20,000; Full time

Job summary

Europcar is seeking an SSC AR Credit Card Clerk L1 to support day-to-day credit card accounts receivable activities within the Shared Service Center. The role emphasizes accuracy, compliance, and effective communication with internal teams and customers.

A finance or related degree and basic accounting knowledge are preferred, with proficiency in Excel and Oracle Financials. You will process payments, refunds, and chargebacks, maintain records, and assist with month-end reports, while escalating

Qualifications

• Finance, Commerce, or Business Administration degree or currently pursuing a relevant qualification.
• Accounts Receivable experience is a plus.
• Basic accounting background.

Responsibilities

• Respond to routine credit card enquiries and transactions.
• Process credit card payments and refunds per procedures.
• Allocate payments to customer accounts.
• Investigate basic transaction discrepancies and payment issues.
• Assist in chargeback administration and documentation.
• Process penalty charges and update customer accounts.
• Maintain accurate records of transactions and communications.
• Coordinate with internal teams to resolve payment queries.
• Ensure compliance with policies and controls.
• Support month-end activities and operational reporting.
• Escalate complex issues to senior staff.
• Help maintain up-to-date process documentation.

Skills

English fluency

Attention to detail

Communication

Problem solving

Education

Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification

Tools

Oracle Financial Applications

Excel

Google tools

Job description

## **Job Description****Join Our Team as an SSC AR Credit Card Clerk L1 – Drive Accuracy and Support in Finance Operations!**Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Clerk L1 to join our Billing team within the broader Finance function. In this role, you will play a key part in supporting day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.**Key Areas of Responsibility*** Administer and respond to routine enquiries regarding credit card transactions and charges* Process credit card transactions submitted for payment through banking platforms* Support the processing of credit card refunds in accordance with company procedures* Allocate credit card payments against the appropriate customer accounts and debts* Assist in investigating basic transaction discrepancies and payment issues* Support chargeback administration activities and documentation gathering* Process penalty charge transactions and related customer account updates* Maintain accurate records of credit card transactions and customer communications* Liaise with internal departments to resolve routine payment-related queries* Ensure compliance with company policies, internal controls, and applicable regulatory requirements* Support month-end activities and operational reporting requirements* Escalate complex issues and exceptions to senior team members when required* Contribute to maintaining accurate and up-to-date process documentation**What We’re Looking For:**We are seeking a detail-oriented and proactive individual who is eager to grow in a finance support role. You should be comfortable handling routine administrative tasks, communicating effectively with both internal teams and customers, and maintaining a high standard of accuracy in all your work. The ideal candidate thrives in a collaborative environment and is committed to upholding compliance and internal controls.**Ideal Experience*** Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification* Experience in Accounts Receivable is a plus* Basic experience in accounting**Skills & Competencies*** Ability to quickly become a proficient user of Oracle Financial Applications* Good communication skills* Good knowledge of Google and Microsoft tools (Excel is required)* Account analysis* Problem-solving* Attention to detail* Fluent in English**Why Join Us?**Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You’ll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!