APS Project Manager

act digital; Lisboa; Presencial; EUR 60 000 - 100 000; Tempo integral

Resumo da oferta

act digital is seeking a Senior Application Production Support & Infrastructure Project Engineer to join its international IT environment, supporting business-critical applications. The role blends 75% application production support with 25% infrastructure project management, collaborating with project managers, support teams, and international stakeholders.

You will ensure stability, perform Level 3 support, manage incidents, and drive infrastructure projects from design to production handover,

Qualificações

• Extensive experience in Level 3 production support.
• Strong ability to coordinate cross-functional teams.
• Experience with monitoring and incident management processes.
• Knowledge of secure, compliant production environments.

Responsabilidades

• Provide Level 3 production support for business-critical applications.
• Monitor health and performance; drive incident resolution.
• Coordinate infrastructure projects from planning to production handover.
• Translate business needs into technical infrastructure requirements.
• Collaborate with infra, app, cloud, security and operations teams.
• Support DevOps, automation, and cloud-based working practices.

Conhecimentos

Application Production Support

Monitoring & Observability

IT Production Activities

Cloud Infrastructure

Incident Management

Regulated Environments

DevOps & Automation

Stakeholder Coordination

Descrição da oferta de emprego

We are looking for a Senior Application Production Support & Infrastructure Project Engineer to join an international IT environment supporting business-critical applications.

The role combines two complementary areas:

• 75% Application Production Support, focused on Level 3 support, operational stability, monitoring, incident resolution, and continuous improvement.
• 25% Infrastructure Project Management, coordinating the technical delivery of infrastructure solutions and preparing applications for a smooth transition into production.

You will work closely with Business Project Managers, Application Support teams, infrastructure specialists, developers, and international stakeholders. The position requires a solid technical background, strong coordination skills, and the ability to manage complex initiatives from design through production deployment.

As part of the Application Production Support team, you will:

• Ensure the stability, availability, performance, and resilience of business-critical applications.
• Provide advanced Level 3 production support and coordinate the resolution of complex technical issues.
• Manage infrastructure projects from initial assessment through implementation and transition to production.
• Translate business needs into clear technical and infrastructure requirements.
• Coordinate technical contributors across infrastructure, application, cloud, security, and operations teams.
• Support the adoption of DevOps, Agile, automation, and cloud-based working practices.
• Ensure that solutions comply with internal architecture, security, resilience, governance, and financial standards.

Application Production Support | 75%

• Provide Level 3 support for business-critical applications and their underlying infrastructure.
• Investigate and resolve complex production incidents across application, middleware, database, operating system, and infrastructure layers.
• Monitor application health, performance, availability, and operational stability.
• Use monitoring and observability tools, such as Dynatrace, to identify issues and support root cause analysis.
• Coordinate incident resolution with development, infrastructure, middleware, database, network, and cloud teams.
• Define, review, and monitor production support SLAs and KPIs.
• Maintain and improve technical documentation, operational procedures, and support processes.
• Identify opportunities for automation, performance improvement, cost optimization, and risk reduction.
• Ensure that Application Support and Run the Bank teams have the knowledge and autonomy required to maintain operational conditions.
• Support production deployments, upgrades, technical migrations, and decommissioning activities.
• Plan and coordinate production operations outside standard working hours or during weekends when required by project criticality.
• Contribute to application resilience, infrastructure maintenance, security, and obsolescence management.

Infrastructure Project Management | 25%

• Manage IT infrastructure projects from initial planning through implementation and production handover.
• Take end-to-end responsibility for achieving project objectives within the agreed scope, timeline, budget, and quality standards.
• Coordinate technical teams and contributors involved in infrastructure and application projects.
• Act as the main technical point of contact for assigned projects.
• Translate business requirements into technical architecture and infrastructure needs.
• Ensure that technical solutions comply with internal reference architectures, governance processes, security requirements, and resilience standards.
• Plan and manage infrastructure capacity, technical dependencies, project risks, resources, and costs.
• Monitor project effort and budget, including resource allocation and man-days.
• Prepare and deliver clear project reporting to Application Production Support and Application Development and Maintenance management.
• Establish and coordinate project governance, including validation, monitoring, and steering committees.
• Ensure that cloud architecture, scalability, compliance, security, and cost management are considered throughout the project lifecycle.
• Coordinate application and infrastructure decommissioning, obsolescence remediation, and technical resilience activities.
• Work closely with FinOps, Security, Decommissioning, Architecture, and Obsolescence Management teams.
• Prepare the transition from project delivery into production support, ensuring complete knowledge transfer and operational readiness.
• Identify synergies, shared technical components, and optimization opportunities across related projects.

What We’re Looking For

Production Support & Infrastructure

• Strong experience in Application Production Support, ideally in a Level 3 support environment.
• Good understanding of IT production activities, including:
• Servers
• Storage
• Networks
• Middleware
• Databases
• Cloud infrastructure
• Experience troubleshooting complex production issues across multiple technical layers.
• Understanding of monitoring, observability, incident management, and production support processes.
• Ability to ensure application availability, resilience, operational stability, and performance.
• Experience supporting business-critical or highly regulated environments.

Project Management

• Experience managing technical or infrastructure projects from end to end.
• Ability to plan, coordinate, and deliver projects within scope, budget, resource, and timeline constraints.
• Strong understanding of IT project governance, reporting, risk management, and stakeholder coordination.
• Ability to define and apply appropriate project methodologies.
• Experience coordinating internal teams, external providers, and technical contributors.
• Ability to understand business needs and translate them into technical requirements.
• Strong risk anticipation, dependency management, and problem-solving capabilities.
• Experience preparing applications and infrastructure for production handover.

Operating Systems, Middleware & Databases

• Windows Server
• IBM WebSphere
• Oracle
• Middleware and application servers
• Database and infrastructure troubleshooting

Scheduling & File Transfer

• AutoSys
• CFT
• Batch processing
• Enterprise file-transfer solutions

Monitoring & Observability

• Dynatrace
• Application and infrastructure monitoring
• Performance analysis
• Root cause analysis
• SLA and KPI monitoring

DevOps, Automation & CI/CD

• Jenkins
• Git
• Ansible
• Infrastructure and deployment automation

Containers & Orchestration

• Docker
• Amazon Web Services
• Cloud cost, scalability, security, and compliance principles
• Microsoft Project
• Smartsheet
• Asana
• Monday.com

Nice to Have

• Cloud fundamentals certification, such as:
• Practical experience delivering cloud migration or cloud transformation projects.
• Experience with DevOps, Agile, or Move-to-Cloud transformation initiatives.
• Knowledge of FinOps and cloud cost optimization practices.
• Experience with application or infrastructure decommissioning.
• Understanding of infrastructure and application obsolescence management.
• Experience working within financial services or another highly regulated environment.
• Knowledge of security, regulatory, and operational resilience requirements.
• Experience coordinating weekend or out-of-hours production activities.
• Fluent English, with the ability to lead meetings and communicate effectively with both technical and functional stakeholders in an international environment.