Applications Support Analyst & IT Business Partner

COFCO International; Leça do Balio; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

COFCO International is seeking an Application Support Analyst to provide L2/L3 application and process support, driving improvements within the support organization. The role also acts as an IT Business Analyst to optimize existing processes.

You will collaborate with internal stakeholders, ensure system availability, and contribute to roadmaps while maintaining documentation and participating in testing activities. This is an on-site position based in Leça do Balio, Porto.

Qualificações

• Bachelor’s degree in Computer Science, Finance or equivalent experience.
• 4+ years of proven experience in L2/L3 application support.
• 4+ years of working experience in large and complex organizations.
• Experience with Databases (Sql Server, Oracle, others).
• Experience with SAP, Azure and a ticketing tool (ex: ServiceNow, BMC Remedy) preferred.
• ITIL knowledge is a plus.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self-starter, able to work without close supervision.

Responsabilidades

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and escalate to L2/L3 as needed.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement of applications and problem management initiatives aligned with business needs.
• Keep documentation up to date.
• Contribute to the solution's delivery road map by participating in Project Activities.
• Manage enhancement requests and prioritize with the business.
• Participate in end-to-end user acceptance testing with business representatives.
• Perform testing on relevant interfaces during releases.
• Act as a business analyst providing input to the business.
• Collaborate with internal and external stakeholders to meet goals.

Conhecimentos

L2/L3 support

Business analysis

Stakeholder communication

On-call readiness

ITIL awareness

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

SQL Server

Oracle

SAP

Azure

ServiceNow

Descrição da oferta de emprego

COFCO International is seeking an Application Support Analyst to provide L2/L3 application and process support, driving improvements within the support organization. The role also acts as an IT Business Analyst to optimize existing processes.

You will collaborate with internal stakeholders, ensure system availability, and contribute to roadmaps while maintaining documentation and participating in testing activities. This is an on-site position based in Leça do Balio, Porto.