Application Support Analyst

COFCO International; Leça do Balio; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

COFCO International is seeking an Application Support Analyst to provide L2/L3 application and process support, driving improvements within the support organization. The role also acts as an IT Business Analyst to optimize existing processes.

You will collaborate with internal stakeholders, ensure system availability, and contribute to roadmaps while maintaining documentation and participating in testing activities. This is an on-site position based in Leça do Balio, Porto.

Qualificações

• Bachelor’s degree in Computer Science, Finance or equivalent experience.
• 4+ years of proven experience in L2/L3 application support.
• 4+ years of working experience in large and complex organizations.
• Experience with Databases (Sql Server, Oracle, others).
• Experience with SAP, Azure and a ticketing tool (ex: ServiceNow, BMC Remedy) preferred.
• ITIL knowledge is a plus.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self-starter, able to work without close supervision.

Responsabilidades

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and escalate to L2/L3 as needed.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement of applications and problem management initiatives aligned with business needs.
• Keep documentation up to date.
• Contribute to the solution's delivery road map by participating in Project Activities.
• Manage enhancement requests and prioritize with the business.
• Participate in end-to-end user acceptance testing with business representatives.
• Perform testing on relevant interfaces during releases.
• Act as a business analyst providing input to the business.
• Collaborate with internal and external stakeholders to meet goals.

Conhecimentos

L2/L3 support

Business analysis

Stakeholder communication

On-call readiness

ITIL awareness

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

SQL Server

Oracle

SAP

Azure

ServiceNow

Descrição da oferta de emprego

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Application Support Analyst

Location: Leça do Balio, Matosinhos, Porto, PT

COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

JOB PURPOSE:

As an Application Support Analyst, you are responsible for providing application & process support to expected quality and speed driving improvements within the support organization. Alongside of the support, the Application support analyst is also responsible to act as an IT Business Analyst to enhance and optimize the existing processes.

RESPONSIBILITIES:

Application Support & Operations:

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and get involved in escalation mode at L2/L3.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement application & problem management initiatives ensuring they are in sync with the business needs.
• Keep documentation up to date.
• Contribute to the solution's delivery road map by participating in Project Activities.
• Ensure the solution includes enhancement requests' management and prioritize together with the business.
• Participate in the set-up and execution of end-to-end user acceptance testing with business representatives.
• Perform testing on relevant interfaces during releases.
• Act as a business analyst providing input to the business.

Other:

• Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

REQUIREMENTS:

• Desired Bachelor’s degree in Computer Science, Finance or equivalent experience.
• 4+ years of proven experience in L2/L3 application support.
• 4+ years of working experience in large and complex organizations.
• Experience with Databases (Sql Server, Oracle, others).
• Experience with SAP, Azure and a ticketing tool (ex: ServiceNow, BMC Remedy)preferred.
• Experience with or knowledge of programming languages is a plus.
• ITIL knowledge is a plus.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self-starter, needs to be able to work without close supervision.
• Willing to accept a hands-on role.
• Availability for on-call duty.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Please refer to our Candidate Privacy Notice to know how COFCO collects and processes your personal data during your job application.