Applications Service Delivery Manager

Siemens AG; Amadora; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Diversity & inclusion

Hybrid work model

Health insurance

Learning & development

Sustainability initiatives

Job summary

Siemens AG Global Business Services in Portugal seeks a Junior Professional for a temporary role to oversee IT service delivery, monitor KPIs, and support application managers with roles and access concepts. The position emphasizes learning, collaboration, and cross-functional work in a diverse team.

You will conduct user inventories, perform risk analyses, maintain risk registers, and assist in protection and service setup activities within GBS.

Qualifications

• Degree in Computer Science or related Engineering or equivalent practical experience.
• Fluent English oral and written; strong communication skills.
• Knowledge of ITIL, DevOps and project management practices.

Responsibilities

• Oversee service delivery, accountability, and reporting of SLAs, KPIs, and costs for each IT service.
• Support other Application managers in roles and Authorization concepts (SoD) and user inventories.
• Perform Service Impact Analysis (SIA) and communicate performance issues to service owners.
• Maintain IT Risk Register, define risk response strategies, and track mitigations.
• Participate in Protection Risks Analysis (PRA) and service setups within GBS.

Skills

Eagerness to learn

Excellent English (oral and written)

Communication & networking

Task prioritization

Resource planning & problem-solving

ITIL/DevOps/PM knowledge

Education

Degree in Computer Science or related Engineering

Job description

Siemens AG Global Business Services in Portugal seeks a Junior Professional for a temporary role to oversee IT service delivery, monitor KPIs, and support application managers with roles and access concepts. The position emphasizes learning, collaboration, and cross-functional work in a diverse team.

You will conduct user inventories, perform risk analyses, maintain risk registers, and assist in protection and service setup activities within GBS.