Application Support Specialist

Affinity; Lisboa; Hybrid; EUR 25,000 - 38,000; Full time

Job summary

Affinity is a Portuguese technology consulting company with offices in Lisbon, Porto, and Óbidos, offering a LifetimeExperience to its people. The role focuses on troubleshooting incidents, production monitoring, and on-call support across international projects, leveraging ServiceNow, GitLab, and Ansible.

We value proficiency in SQL and Shell scripting (Linux) and strong English communication. Join a growth-oriented team that emphasizes training, certifications, and a healthy work-life balance

Qualifications

• Troubleshoot and resolve incidents (short & long-term fixes).
• Strong in SQL and Shell scripting (Linux).
• Good knowledge of English.
• On-call duty (occasional nights/weekends).
• Use tools like ServiceNow, GitLab, Ansible.

Responsibilities

• Perform production monitoring and support activities.
• Collaborate with teams to ensure incident resolution and service reliability.

Skills

SQL

Shell scripting

English

Tools

ServiceNow

GitLab

Ansible

Job description

Our mission is to be a significant part of our people's careers. As we grow, so does our determination to offer the best experience to our employees and customers, and that is exactly what drives us. We are a Portuguese technology consulting company with offices in Lisbon, Porto, and Óbidos, and representatives in Brazil and Tunisia. We have over 12 years of expertise in the market, and today we are a universe of around 400 people working in person, remotely, or in a hybrid context on projects in over 20 countries.

We believe that great people make successful companies, which is why we advocate for the appreciation, recognition, and growth of our professionals.

We don't want to be just another line on your resume; we want you to have a Lifetime Experience with us. We invest in training and certifications that confirm your real progress, in promoting a healthy work-life balance, and in offering benefits that impact your personal life and career.

What we are looking for:

• Troubleshoot and resolve incidents (short & long-term fixes).
• Use tools like ServiceNow, GitLab, Ansible.
• Perform production monitoring and support activities.
• On-call duty (occasionally nights/weekends).
• Strong in SQL and Shell scripting (Linux).
• Good knowledge of English.

Be Affinity

• #Affinity – Create close and empathetic relationships with colleagues, clients, and candidates (and not just with technologies, languages, and platforms). Team spirit and good disposition;
• #Ambition – Want to do more and better. Willingness to exceed expectations and evolve personally and professionally;
• #Action – Energy to make things happen. Showing proactivity and initiative;
• #Learning – Willingness to evolve individually and collectively and become an expert in the technology market.
• #Assertiveness – Transparent and honest communication, always with constructive feedback.

Your #LifetimeExperience

• Participate in national and international projects in a company based on personal relationships, simplicity, and efficiency, with disruptive action in the technology market;
• Access a personalized career and training plan directly proportional to your performance and interest;
• Be part of a welcoming environment of trust, respect, and informality;
• Join our Affinity Communities (sports, technology, hobbies, etc.) and actively participate in social and environmental responsibility projects;
• Take advantage of a range of benefits, partnerships, discounts, events, and internal dynamics.

In addition to your professional satisfaction, we want to provide you with memorable leisure and social opportunities worthy of an Affinity experience.

Join the Experience!