Application Production Support & Sys Admin

Decskill; Lisboa; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Decskill is seeking an Application Production Support professional to assist with IT operations, incident handling and production readiness. You will work across applications and infrastructure to ensure smooth operations, implement automation, and contribute to project deliveries with a focus on best practices.

This role emphasizes monitoring, incident response, and collaboration with business stakeholders to resolve issues quickly while maintaining service levels.

Qualifikationen

• Knowledge and experience with RedHat Linux and good IT infrastructure knowledge.
• Application Performance Monitor (Dynatrace preferred).
• Cloud experience Kubernetes and cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage).
• Knowledge and experience with Database / Oracle Exadata and ETL (IBM DATA STAGE).
• Experience in Continuous Delivery, industrialization/automation of deliveries, deployments, rollbacks.

Aufgaben

• Support the business in their IT needs and understand business workflows and scenarios.
• Provide updates on the issue/task/project to business, teams and partners.
• Understand issues, related patches/releases and identify systemic causes.
• Contribute towards better post-release checkouts and automation of routine tasks.
• Manage incidents, crisis calls, communications and ensure SLA-compliant resolutions.
• Monitor application status and infrastructure resources; handle ITSM tickets.
• Track requests in the ticketing system and update progress accordingly.
• Engage escalation paths and define tactical solutions to resume processes swiftly.

Kenntnisse

RedHat Linux

Dynatrace

Kubernetes

Cloud platforms

VIP/WAF

RDBMS

NoSQL

Oracle Exadata

ETL IBM DATA STAGE

CI/CD

Jobbeschreibung

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are searching for a Application Production Support!

Responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios.
• Provide business, team members and other project/task partnering teams’ updates on the issue/task/project.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.
• Contribute towards better post-release checkouts.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place.
• Monitoring the application status.
• Monitoring the infrastructure server resources
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
• Tracking all the incoming requests on the ticketing system
• Updating the progress of the execution of all tasks in the ticketing tools
• Assessing the priority of the incoming requests involving the key people who might be helpful define it
• Performing the analysis, planning all technical tasks required and executing them
• Defining tactical solutions to resume processes as quick as possible
• Contributing to find out the incident root cause
• Engaging the proper escalation path for all situations
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
• Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
• Acting as the first point of contact for all tasks/enquiry related to production
• Managing the communication with internal end-users and external clients for the topics in-scope
• In addition to the daily application support activity, the Application Support team contributes to the definition of non‑functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems

Requirements:

• Knowledge and experience with RedHat Linux // Good IT infrastructure knowledge (capacity to request infra construction/support L3)
• Application Performance Monitor (Dynatrace preferable)
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)
• Knowledge and experience with Database / Oracle Exadata /// ETL ( IBM DATA STAGE )
• Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people‑first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being