Application Support | French Speaker

Decskill; Portugal; Presencial; EUR 32 000 - 45 000; Tempo integral

Resumo da oferta

Decskill is hiring a French-speaking Application Support professional to assist FO and MO users, troubleshoot daily issues, and design effective workarounds to minimize incidents.

You will perform first-level incident investigations, coordinate with specialists, and ensure you understand the business impacts of issues while maintaining strong training to support service excellence across projects.

Qualificações

• Experience supporting FO and MO users; incident triage and workarounds.
• First level incident investigation responsibilities.
• Coordinate with cross-functional teams to address transversal issues and understand business impacts.

Responsabilidades

• Assist FO and MO users in day-to-day work, troubleshooting and designing workarounds to reduce incidents.
• Perform first level incident investigation.
• Act as single point of contact for users and coordinate actors when addressing transversal issues.
• Understand business issues and business impacts.
• Continuous training on business knowledge to keep service level on top.

Conhecimentos

English fluency

French fluency

Communication skills

Ferramentas

SQL Server

Oracle

Sybase

Kibana

Grafana

ServiceNow

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Application Support | French Speaker!

Responsibilities:

• Assist FO and MO users (our clients) in their day to day work, troubleshooting issues and designing workarounds to reduce incidents and problems faced during the day.
• Perform the fist level of incident investigation.
• Act as single point of contact for any users related topics and coordinate different actors when addressing transversal issues.
• Understand business issues and business impacts.
• Continuous training on Business knowledge to keep service level on top.

Requirements:

• SQL Server /Oracle and Sybase.
• Investment finance knowledge (eg, Derivatves, Money Market products).
• Kibana.
• Grafana.
• ServiceNow/ticketing tools.
• Fluency in English.
• Fluency in French.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Thank You.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being