SQL Application Support

Decskill; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Decskill is growing and seeks an SQL Application Support specialist in Lisbon. You will provide technical and functional support to users of bank applications, handle incidents, changes, and coordination with ADM, Production, and others, delivering end-to-end service to internal clients.

The role emphasizes problem solving, release readiness, and continuous improvement. Fluent English required; Dynatrace and Control-M experience are a plus.

Qualificações

• SQL experience.
• Dynatrace & Control M experience. (Plus)
• Fluent English (spoken and written – important).

Responsabilidades

• Classify and prioritise incidents and requests.
• Manage incident resolution within the team and with the technical teams.
• Monitor the incident life cycle until the service is restored.
• Prepare reports: morning report, incidents, major events.
• Assist with establishing operating procedures, update knowledge base.

Conhecimentos

SQL

Dynatrace

Control-M

Fluent English

Descrição da oferta de emprego

We are growing. And we are looking for talented people!

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an SQL Application Support!

Mission

TheTechnician Application Support mission is to provide technical and functional support to users of the banks several applications. This position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, analytic and logical thinking problem solving mindset. Providing an end-to-end service delivery to our internal clients.

Prepare for releases and ensuring that the implementation and pre-production tests are carried out prior to the deployment in.

Participate in continuous improvement processes and activities

Analyse and assess operational incidents to optimise corrective and preventive actions following Problem management procedures ensuring a stable production environment.

Responsabilities

• Classify and prioritise incidents and requests.
• Manage incident resolution within the team and with the technical teams.
• Monitor the incident life cycle until the service is restored.
• Prepare reports: morning report, incidents, major events.
• Assist with establishing operating procedures, update knowledge base.

Requirements

• SQL experience.
• Dynatrace & Control M experience. (Plus)
• Fluent English (spoken and written – important).

What you can expect from us?

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Find with us the right opportunity to grow!

Your next challenge might start here.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.