Application Support Engineer: SQL, ITSM, Automation&Hybrid

Capgemini Engineering; Porto; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Hybrid work

Referral program

Resumo da oferta

Capgemini Engineering in Porto is seeking an Application Support Engineer to ensure stability, performance, and continuous improvement of business-critical applications, collaborating with users and technical teams.

The role involves troubleshooting, SQL queries, and incident management using ITSM tools (EasyVista, Jira, Azure DevOps), plus automation and reporting to enhance service delivery.

Qualificações

• Bachelor's degree in CS, IS, Engineering or related field.
• 3+ years in IT Support, Helpdesk, Application Support, or similar roles.
• Strong SQL knowledge, data analysis and basic maintenance.

Responsabilidades

• Provide 1st Line Application Support for business-critical apps.
• Manage incidents, service requests, and escalations via ITSM platforms (EasyVista).
• Analyze and troubleshoot functional/technical issues with internal teams.
• Perform SQL queries for data validation and minor DB updates.
• Monitor app performance and SLA compliance.
• Work with Jira and Azure DevOps to manage defects and enhancements.
• Produce operational reports and KPIs.
• Contribute to automation and scripting initiatives.
• Apply ITIL best practices to incident, problem, and service requests.

Conhecimentos

Problem solving

Communication

Stakeholder management

Data analysis

Formação académica

Bachelor's Degree in Computer Science, Information Systems, Engineering

Ferramentas

EasyVista

Jira

Azure DevOps

Descrição da oferta de emprego

Capgemini Engineering in Porto is seeking an Application Support Engineer to ensure stability, performance, and continuous improvement of business-critical applications, collaborating with users and technical teams.

The role involves troubleshooting, SQL queries, and incident management using ITSM tools (EasyVista, Jira, Azure DevOps), plus automation and reporting to enhance service delivery.