Application Support Engineer | SQL & ITSM

Capgemini Engineering; Porto; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Hybrid work

Referral program

Resumo da oferta

Capgemini Engineering in Porto is seeking an Application Support Engineer to ensure stability, performance, and continuous improvement of business-critical applications, collaborating with users and technical teams.

The role involves troubleshooting, SQL queries, and incident management using ITSM tools (EasyVista, Jira, Azure DevOps), plus automation and reporting to enhance service delivery.

Qualificações

• Bachelor's degree in CS, IS, Engineering or related field.
• 3+ years in IT Support, Helpdesk, Application Support, or similar roles.
• Strong SQL knowledge, data analysis and basic maintenance.

Responsabilidades

• Provide 1st Line Application Support for business-critical apps.
• Manage incidents, service requests, and escalations via ITSM platforms (EasyVista).
• Analyze and troubleshoot functional/technical issues with internal teams.
• Perform SQL queries for data validation and minor DB updates.
• Monitor app performance and SLA compliance.
• Work with Jira and Azure DevOps to manage defects and enhancements.
• Produce operational reports and KPIs.
• Contribute to automation and scripting initiatives.
• Apply ITIL best practices to incident, problem, and service requests.

Conhecimentos

Problem solving

Communication

Stakeholder management

Data analysis

Formação académica

Bachelor's Degree in Computer Science, Information Systems, Engineering

Ferramentas

EasyVista

Jira

Azure DevOps

Descrição da oferta de emprego

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

As an Application Support Engineer, you will play a key role in ensuring the stability, performance, and continuous improvement of business-critical applications. You'll work closely with users, business stakeholders, and technical teams to investigate incidents, analyze application behavior, and provide effective solutions that minimize service disruption.

In this role, you'll combine technical troubleshooting, database analysis, and service management best practices to deliver a high-quality support experience. You will also contribute to process improvements, reporting activities, and automation initiatives, helping to enhance operational efficiency and service delivery.

What you can expect in the role:

• Provide 1st Line Application Support for business-critical applications.
• Manage incidents, service requests, and escalations through ITSM platforms such as EasyVista.
• Analyze and troubleshoot functional and technical issues in collaboration with internal teams.
• Perform SQL queries for data validation, investigation, and minor database updates.
• Monitor application performance and ensure compliance with service level agreements (SLAs).
• Work with Jira and Azure DevOps to manage defects, enhancements, and support activities.
• Support business process analysis and identify opportunities for continuous improvement.
• Produce operational reports, service metrics, and performance indicators.
• Contribute to automation and scripting initiatives to improve support efficiency.
• Apply ITIL best practices to incident, problem, and service request management processes

YOUR PROFILE

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field.
• 3+ years of experience in IT Support, Helpdesk, Application Support, or similar roles.
• Strong SQL knowledge, including data analysis, troubleshooting, and basic database maintenance activities.
• Experience with ITSM tools (e.g., EasyVista) and ticket management platforms such as Jira or Azure DevOps.
• Knowledge of ITIL practices, business process analysis, and service management methodologies.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience with reporting, service metrics monitoring, and automation/scripting tools is a plus.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.Your career growth is central to our mission.
• Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting-edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.