Application Support Engineer (Multiple Levels)

Talanto; Lisboa; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Talanto is seeking Application Support Engineers (N2) to join production-focused teams delivering support for critical banking applications in enterprise environments. You will ensure stability, incident resolution, middleware administration, and infrastructure operations, working with cross-functional teams and following DevOps practices.

Responsibilities include production support, batch scheduling, middleware deployment, and cloud/infrastructure monitoring.

Qualificações

• Experience in Level 2 production support for enterprise banking apps.
• Familiarity with ITIL processes and incident management.
• Experience with cloud and containerized environments is a plus.

Responsabilidades

• Provide Level 2 application support for enterprise production environments.
• Analyze, troubleshoot, and resolve production incidents.
• Configure, monitor, and optimize batch processing with Control-M.
• Deploy and monitor Tomcat, Apache, JBoss and perform middleware administration.
• Monitor and support secure file transfers (CFT / Connect:Express).
• Support Linux and Windows production environments in AWS/OpenStack contexts.
• Collaborate with DevOps and production teams to improve observability and automation.

Conhecimentos

Analytical skills

Troubleshooting

Communication

Teamwork

Production-support

Ferramentas

Control-M

CFT/ Connect:Express

Dynatrace

ServiceNow

Descrição da oferta de emprego

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Overview

We are seeking Application Support Engineers (N2) to join operational teams focused on delivering support for critical banking applications within enterprise production environments. These roles are essential for ensuring operational stability, availability, and continuous improvement through effective production support, incident resolution, middleware administration, and infrastructure operations. Successful candidates will collaborate with infrastructure, application, and production teams, contributing to deployments, operational excellence, and service improvements while adhering to internal standards and DevOps practices.

Main Responsibilities

Production Support (RUN)

• Provide Level 2 application support for enterprise production environments.
• Ensure operational stability, maintain CMDB documentation, and monitor application lifecycle, obsolescence, and vulnerabilities.
• Analyze, troubleshoot, and resolve production incidents while coordinating escalations as necessary.
• Perform operational recovery activities and support business-critical environments.

Scheduling & Monitoring

• Configure, execute, and monitor batch processing using Control-M.
• Supervise production workloads and proactively identify SLA breaches or abnormal executions.
• Support operational scheduling activities and optimize batch execution chains.

Middleware & Application Administration

• Deploy, configure, and maintain application servers such as Tomcat, Apache, and JBoss.
• Support application deployments and technical integration activities.
• Monitor application availability and troubleshoot middleware-related issues.

File Transfer Operations

• Monitor and support secure file transfers using CFT / Connect:Express.
• Investigate transfer failures and coordinate recovery activities.
• Maintain traceability and reporting of production file exchanges.

Cloud & Infrastructure Operations

• Support Linux and Windows production environments.
• Monitor cloud-based infrastructure hosted on AWS.
• Support Kubernetes/OpenStack environments as applicable.
• Participate in infrastructure monitoring and operational health checks.
• Monitor application and infrastructure health using Dynatrace.
• Manage incidents based on ITIL processes.
• Produce operational reports and maintain technical documentation.
• Enhance operational procedures and automation.
• Participate in production deployments and change management.
• Collaborate with development, infrastructure, and business teams to enhance application reliability.
• Advocate for DevOps best practices, automation, and observability across environments.

Required Technical Skills

Operating Systems

• Windows Server
• Windows CMD / Shell

Middleware

• Apache
• Tomcat
• JBoss (depending on the team)

Scheduling & Operations

• Control-M
• CFT / Connect:Express
• AWS
• OpenStack (depending on the team)
• ArgoCD (depending on the team)

Monitoring

• Dynatrace

Service Management

• ITIL
• ServiceNow (nice to have for selected teams)

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Capacity to function in production-critical environments.
• Proactive mindset focused on ongoing improvement.

Languages

• French: A1 to B2 depending on the position

Other Details

This position encompasses multiple levels (Junior, Experienced, Senior) in various operational teams, specializing in application support for critical banking technologies.