Application Support Engineer

act digital; Porto; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

act digital in Porto, Portugal is seeking an experienced IT Operations Professional to provide application and production support across multiple environments.

The role requires hands-on knowledge of Linux/Windows, enterprise scheduling with BMC Control-M, scripting, app servers (JBoss/Tomcat/Apache/IIS), databases (Oracle/MySQL/SQL Server). You will monitor systems, investigate incidents, and work with Development and Networking teams to improve reliability.

Qualificações

• Minimum 3 years of experience in Application Support, Production Support, Systems Administration, or similar roles.
• Good knowledge of Linux and Windows environments and systems administration.
• Experience with BMC Control-M or other enterprise/industrial scheduling tools.
• Good knowledge of scripting languages, particularly Shell, Python and/or PowerShell.
• Experience with application servers and web servers such as JBoss, Tomcat, Apache and/or IIS.
• Experience with databases such as Oracle, Sybase, SQL Server and/or MySQL, including basic SQL knowledge.
• Experience with infrastructure backup solutions and restore procedures.
• Experience with monitoring tools, ideally Zabbix and/or Grafana.
• Knowledge of LDAP, Firewall, Reverse Proxy, Active Directory and Kerberos.
• Knowledge of container-based infrastructure.
• Basic knowledge of networking concepts.

Responsabilidades

• Provide application and production support for assigned applications.
• Develop and maintain strong technical and functional knowledge of the supported applications.
• Effectively manage, investigate and resolve production incidents, ensuring compliance with established SLAs.
• Proactively identify root causes and effective solutions for recurring incidents.
• Follow up and coordinate technical operations and infrastructure changes, including server shutdowns, server mode changes and other operational interventions.
• Participate in change management across applications and infrastructure, collaborating with Development, Systems Administration, DBA, Networking and other technical teams.
• Monitor applications and infrastructure and ensure appropriate response to alerts and operational issues.
• Monitor and manage application capacity and load, identifying potential performance or scalability issues.
• Manage backup data and ensure that regular restore tests are performed.
• Maintain accurate and up-to-date technical and operational documentation, including application architecture, components, procedures and monitoring requirements.
• Continuously automate and improve existing operational procedures, reducing manual intervention and improving reliability.
• Work closely with Development teams through regular follow-ups and technical coordination.
• Collaborate with Development teams in defining the architecture of new applications, ensuring alignment with infrastructure standards.
• Participate in on-call and out-of-hours interventions when required.
• Contribute to the overall stability, availability, performance and continuous improvement of the supported applications and infrastructure.

Conhecimentos

Application support

Production support

Systems administration

Linux

Windows environments

Shell

Python

PowerShell

SQL

LDAP

Firewall

Reverse Proxy

Active Directory

Kerberos

Container-based infrastructure

Networking concepts

Ferramentas

BMC Control-M

JBoss

Tomcat

Apache

IIS

Oracle

Sybase

SQL Server

MySQL

Zabbix

Grafana

Descrição da oferta de emprego

• Minimum 3 years of experience in Application Support, Production Support, Systems Administration, or similar roles.
• Good knowledge of Linux and Windows environments and systems administration.
• Experience with BMC Control-M or other enterprise/industrial scheduling tools.
• Good knowledge of scripting languages, particularly Shell, Python and/or PowerShell.
• Experience with application servers and web servers such as JBoss, Tomcat, Apache and/or IIS.
• Experience with databases such as Oracle, Sybase, SQL Server and/or MySQL, including basic SQL knowledge.
• Experience with infrastructure backup solutions and restore procedures.
• Experience with monitoring tools, ideally Zabbix and/or Grafana.
• Knowledge of LDAP, Firewall, Reverse Proxy, Active Directory and Kerberos.
• Knowledge of container-based infrastructure.
• Basic knowledge of networking concepts.

Responsibilities

• Provide application and production support for assigned applications.
• Develop and maintain strong technical and functional knowledge of the supported applications.
• Effectively manage, investigate and resolve production incidents, ensuring compliance with established SLAs.
• Proactively identify root causes and effective solutions for recurring incidents.
• Follow up and coordinate technical operations and infrastructure changes, including activities such as server shutdowns, server mode changes and other operational interventions.
• Participate in change management across applications and infrastructure, collaborating with Development, Systems Administration, DBA, Networking and other technical teams.
• Monitor applications and infrastructure and ensure appropriate response to alerts and operational issues.
• Monitor and manage application capacity and load, identifying potential performance or scalability issues.
• Manage backup data and ensure that regular restore tests are performed.
• Maintain accurate and up-to-date technical and operational documentation, including application architecture, components, procedures and monitoring requirements.
• Continuously automate and improve existing operational procedures, reducing manual intervention and improving reliability.
• Work closely with Development teams through regular follow-ups and technical coordination.
• Collaborate with Development teams in defining the architecture of new applications, ensuring alignment with infrastructure standards.
• Participate in on-call and out-of-hours interventions when required.
• Contribute to the overall stability, availability, performance and continuous improvement of the supported applications and infrastructure.