Application Support (Lisbon- Hybrid)

Claranet limited; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Training

Salary package

Career development opportunities

Job summary

Claranet limited is seeking an Application Support professional to provide first-line support for business-critical applications within our TalentTeam. You will investigate, troubleshoot, and resolve issues, monitor performance, and collaborate with cross-functional teams to ensure stable operation.

The role requires strong IT support background, experience with Jira Service Management, SQL databases, and excellent communication in English. Lisbon-based position with opportunities for growth.

Qualifications

• Experience in Application Support, IT Support, Service Desk, or similar technical support role.
• Strong understanding of Windows environments, enterprise applications, databases, and operating systems.
• Hands-on experience with incident and service request management tools, preferably Jira Service Management.
• Strong troubleshooting and analytical skills and ability to resolve technical issues efficiently.
• Experience with SQL databases and basic query analysis.
• Excellent communication skills, written and verbal, with technical and non-technical stakeholders.
• Strong documentation skills and attention to detail.
• Customer-focused mindset and commitment to high-quality support.
• Ability to prioritize workload and manage multiple tasks simultaneously.
• Fluent English communications skills.

Responsibilities

• Provide first-line support for business-critical applications, ensuring incidents and service requests are resolved within agreed SLAs.
• Investigate, troubleshoot, and resolve application-related issues, escalating complex cases when required.
• Monitor application performance, availability, and stability to proactively identify potential problems.
• Manage and track incidents, service requests, and changes through Jira Service Management.
• Collaborate with development, infrastructure, and business teams to ensure the effective operation of supported applications.
• Maintain accurate technical documentation, including support procedures, system configurations, and knowledge base articles.
• Support software deployments, upgrades, patches, and release activities.
• Deliver user guidance and training to improve application adoption and user experience.
• Analyse recurring incidents and performance trends, proposing improvements to increase service reliability.
• Ensure timely communication with stakeholders regarding incidents, service requests, and system updates.

Skills

Windows environments

SQL databases

Troubleshooting

Analytical thinking

Documentation

Communication skills

Incident management

Service Desk

PowerShell

Python

Jira Service Management

Education

Degree in Computer Science

Tools

Jira Service Management

Jira Assets Management

Power BI

SQL Server

Oracle Database

SharePoint

Job description

We're fastlearners, hard workers, natural collaborators... and we Make ModernHappen !

Our ambitionis to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Rightnow, we are looking for a Application Support for a client on our TalentTeam.

Your responsibilities include:

• Provide first-line support forbusiness-critical applications, ensuring incidents and service requests areresolved within agreed SLAs.
  
• Investigate, troubleshoot, andresolve application-related issues, escalating complex cases when required.
  
• Monitor application performance,availability, and stability to proactively identify potential problems.
  
• Manage and track incidents,service requests, and changes through Jira Service Management.
  
• Collaborate with development,infrastructure, and business teams to ensure the effective operation ofsupported applications.
  
• Maintain accurate technicaldocumentation, including support procedures, system configurations, andknowledge base articles.
  
• Support software deployments,upgrades, patches, and release activities.
  
• Deliver user guidance andtraining to improve application adoption and user experience.
  
• Analyse recurring incidents andperformance trends, proposing improvements to increase service reliability.
  
• Ensure timely communication withstakeholders regarding incidents, service requests, and system updates.
  

You must have:

• Previous experience inApplication Support, IT Support, Service Desk, or a similar technical supportrole.
  
• Strong understanding of Windowsenvironments, enterprise applications, databases, and operating systems.
  
• Hands-on experience withincident and service request management tools, preferably Jira ServiceManagement.
  
• Strong troubleshooting andanalytical skills, with the ability to identify and resolve technical issuesefficiently.
  
• Experience working with SQLdatabases and performing basic query analysis.
  
• Excellent communication skills,both written and verbal, with the ability to interact with technical andnon-technical stakeholders.
  
• Strong documentation skills andattention to detail.
  
• Customer-focused mindset andcommitment to delivering high-quality support.
  
• Ability to prioritize workloadand manage multiple tasks simultaneously.
  
• Fluent English communicationskills.
  

We value:

• Degree in Computer Science,Information Technology, Information Systems, or a related field.
  
• Experience administering or supporting Microsoft SQL Server , OracleDatabase , Salesforce , SAP , SharePoint , or Power BI environments.
  
• Knowledge of Active Directory administration and user management.
  
• Experience with Jira ServiceManagement and Jira Assets Management .
  
• Exposure to scripting andautomation technologies such as PowerShell , Python , or SQLscripting .
  
• Familiarity with ITIL frameworksand IT Service Management best practices.
  
• Experience working in enterpriseenvironments supporting multiple business applications.
  
• Understanding of application monitoring, performance management, androot cause analysis.
  
• A proactive attitude, continuousimprovement mindset, and strong problem-solving skills.
  
• Ability to work effectively incross-functional and international teams.

We offer:

• Integration into a dynamic and motivated team toperform the role.
  
• Additional training.
  
• Salary package in line with the responsibilitiesof the role.
  
• Professional growth and career developmentopportunities.