Application Support

Syone; Lisboa; Presencial; EUR 36.000 - 54.000; Jornada completa

Descripción de la vacante

Syone is seeking an Application Support Engineer to provide first and second-level support for its applications, ensuring stability and timely issue resolution from Lisbon.

You will analyze issues, coordinate patches, automate routine tasks with scripting, and collaborate with infrastructure and development teams to ensure smooth performance and delivery. Fluency in English is required for ongoing communication.

Formación

• Strong knowledge of RedHat Linux and general IT infrastructure.
• Experience with Application Performance Monitoring tools.
• Cloud experience with Kubernetes and cloud services (AWS, Azure, IBM Cloud).
• Experience with middleware (VIP, WAF) and databases (RDBMS, NoSQL, File Storage).
• Knowledge of Oracle Exadata and ETL tools (IBM DataStage).
• Experience in Continuous Delivery and release management.
• Excellent English, written and spoken.

Responsabilidades

• Support the business by understanding IT needs, workflows, and scenarios.
• Provide timely updates on issues, tasks, and projects to the business, team members, and partner teams.
• Analyze underlying issues, assess patches/releases, and identify systemic problems.
• Contribute to improving post-release checkouts and operational processes.
• Enhance daily operations by writing scripts and automating procedure-oriented tasks.
• Collaborate with infrastructure and development teams to ensure smooth application performance and delivery.

Conocimientos

RedHat Linux

APM tools

Scripting

English

Herramientas

Kubernetes

AWS

Azure

IBM Cloud

VIP/WAF

RDBMS

NoSQL

Oracle Exadata

IBM DataStage

Descripción del empleo

Syone is looking for an Application Support Engineer to ensure effective and responsive first and second-level support for all applications under its scope, providing technical assistance and maintaining application stability.

What you would do:

Support the business by understanding IT needs, workflows, and scenarios;

Provide timely updates on issues, tasks, and projects to the business, team members, and partner teams;

Analyze underlying issues, assess associated patch fixes/releases, and identify systemic problems;

Contribute to improving post-release checkouts and operational processes;

Enhance daily operations by writing scripts and automating procedure-oriented tasks;

Collaborate with infrastructure and development teams to ensure smooth application performance and delivery.

What you need to bring:

Strong knowledge of RedHat Linux and general IT infrastructure, with the ability to request infrastructure changes or L3 support;

Experience with Application Performance Monitoring tools (preferably Dynatrace);

Experience with cloud environments: Kubernetes and cloud-managed services (AWS, Azure, IBM Cloud), middleware (VIP, WAF), and databases (RDBMS, NoSQL, File Storage);

Knowledge of databases / Oracle Exadata and ETL tools (IBM DataStage);

Experience in Continuous Delivery, including industrialization, automation of deployments, rollbacks, and release management;

Strong command of English (written and spoken).

What We Offer:

Opportunity to work on complex and business-critical projects;

Exposure to SAS automation and structured testing environments;

Collaborative work environment with cross-functional teams;

Continuous learning and professional development;

Participation in high-quality delivery projects within regulated environments.