Application Support Engineer

emagine - Portugal; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

emagine - Portugal is hiring a CRM/CLM Application Support Engineer to join a long-term project in Lisboa. The role involves maintaining stability and performance of CRM/CLM platforms, providing Level 2 support, and collaborating with cross-functional teams. Candidates should have 2+ years of experience in Application Support, strong troubleshooting skills, and knowledge of databases and APIs. This position offers standard hours with an on-call rotation.

Qualificações

• 2+ years of experience in Application Support or Production Support.
• Strong analytical and troubleshooting skills.
• Experience with databases, APIs, and distributed systems is a plus.

Responsabilidades

• Maintain stability and performance of CRM/CLM platforms.
• Provide Level 2 support for CRM/CLM applications.
• Conduct incident analysis and coordinate with Level 3 or vendors.
• Monitor data flows and system performance.
• Perform root cause analysis and continuous improvement initiatives.

Conhecimentos

Application Support

Incident Resolution

Troubleshooting

Analytical Skills

Database Knowledge

APIs

Distributed Systems

ITIL Knowledge

Descrição da oferta de emprego

We are hiring a CRM/CLM Application Support Engineer to join a long-term project with one of our clients, operating in an international and multicultural environment.

This is a RUN-focused role, ideal for someone who enjoys working on production support, incident resolution, and ensuring platform stability in complex ecosystems.

Standard hours + on-call rotation

You will be responsible for maintaining the stability and performance of CRM/CLM platforms, working closely with business, development, and infrastructure teams.

• Level 2 support for CRM/CLM applications and related systems
• Incident analysis, troubleshooting, and coordination with Level 3 or vendors
• Monitoring data flows, integrations, and system performance
• Root cause analysis and continuous improvement initiatives
• Execution and validation of deployments and configuration changes
• Collaboration with cross-functional teams in an international setup
• +2 years in Application Support or Production Support
• Strong troubleshooting and analytical skills
• Experience with databases, APIs, and distributed systems
• Understanding of ITIL processes
• CRM/CLM knowledge or strong willingness to learn