Platform Engineer / Application Support Engineer - Lisboa - 23/09/26

Wafx; Lisboa; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Wafx is seeking an Application Support Specialist in Lisbon to provide L1/L2 production support for critical applications and data platforms within an APS environment. You will monitor health, troubleshoot incidents, and collaborate with development teams to ensure platform stability. A hybrid work setup is offered, with immediate start and a one-year engagement.

Laptop provided. The role emphasizes incident management, log analysis, and contributing to automation and knowledge base

Qualifications

• Provide L1/L2 application production support.
• Investigate issues via system, middleware, and application logs.
• Monitor application health, availability, and performance.
• Contribute to automation and continuous service improvement initiatives.
• Create and maintain support documentation and knowledge articles.
• Participate in disaster recovery testing and operational readiness activities.

Responsibilities

• Provide L1/L2 application production support.
• Investigate issues through system, middleware, and application log analysis.
• Monitor application health, availability, and service performance.
• Contribute to automation and continuous service improvement initiatives.
• Create and maintain support documentation and knowledge articles.
• Collaborate with development and support teams to ensure platform stability.

Skills

Cloud technologies

Data platforms

ITIL practices

Banking/financial services experience

Tools

Ansible

Autosys

MQ & Tomcat

Dynatrace

Power BI or Tableau

Job description

Country

PT Portugal

Location

Mid-level

Work type

Hybrid

Imediato

1 year

Laptop provided

Yes

Application Support Specialist responsible for providing production support for business-critical applications and data platforms within an Application Production Support (APS) environment.

Requirements and qualifications

• Main Responsibilities
• Provide L1/L2 application production support.
• Manage and resolve incidents and service requests within SLA targets.
• Investigate issues through system, middleware, and application log analysis.
• Monitor application health, availability, and service performance.
• Contribute to automation and continuous service improvement initiatives.
• Create and maintain support documentation and knowledge articles.
• Participate in disaster recovery testing and operational readiness activities.Collaborate with development and support teams to ensure platform stability.
• Core Requirements
• Cloud technologies
• Ansible
• Data Platforms, Data Warehousing & Databases
• Nice to Have
• ITIL practices
• Autosys
• MQ & Tomcat
• Dynatrace
• Power BI or Tableau
• Banking or Financial Services experience