Hybrid Lisbon: Cloud & On-Prem App Support Engineer

act digital; Lisboa; Hybrid; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

act digital is seeking an Application Support Engineer to join our hybrid Lisbon team, ensuring availability and performance of enterprise platforms across on-prem and cloud environments. You will manage OpenStack, AWS, Kubernetes, and supporting infrastructure, while collaborating with cross-functional teams to maintain service reliability.

The role emphasizes strong troubleshooting, ITIL-aligned operations, and hands-on experience with Apache, Tomcat, Control-M, CFT, ArgoCD, and Dynatrace.

Qualifikationen

• Experience with OpenStack, AWS, and Kubernetes.
• Strong Linux and Windows Server administration.
• Hands-on Apache, Tomcat, Control-M, and CFT.
• Knowledge of ArgoCD and CI/CD methodologies.
• Experience with Dynatrace monitoring and observability tools.
• Familiarity with ServiceNow.
• Good understanding of ITIL processes.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.

Aufgaben

• Administer and support OpenStack, AWS, and Kubernetes environments.
• Manage and maintain Windows Server and Linux infrastructures.
• Configure and support Apache and Tomcat servers.
• Monitor and manage workloads using Control-M.
• Support secure file transfers through CFT.
• Implement and manage deployment processes using ArgoCD.
• Monitor platform health, performance, and availability using Dynatrace.
• Handle incidents, requests, and changes through ServiceNow.
• Troubleshoot infrastructure and application issues in production environments.
• Ensure compliance with ITIL best practices and operational processes.
• Collaborate with cross-functional teams to improve service reliability and efficiency.

Kenntnisse

OpenStack

AWS

Kubernetes

Linux

Windows Server

Apache

Tomcat

Control-M

CFT

ArgoCD

Dynatrace

ServiceNow

ITIL

Troubleshooting

Communication

Teamwork

Tools

ArgoCD

Jobbeschreibung

act digital is seeking an Application Support Engineer to join our hybrid Lisbon team, ensuring availability and performance of enterprise platforms across on-prem and cloud environments. You will manage OpenStack, AWS, Kubernetes, and supporting infrastructure, while collaborating with cross-functional teams to maintain service reliability.

The role emphasizes strong troubleshooting, ITIL-aligned operations, and hands-on experience with Apache, Tomcat, Control-M, CFT, ArgoCD, and Dynatrace.