Application Support (APIs/Microservices)

Noesis; Lisboa; Presencial; EUR 42 000 - 60 000; Tempo integral

Resumo da oferta

Noesis is seeking a Senior Support Engineer for a role that thrives on solving problems and embracing new challenges. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

You will perform daily ticket analysis and resolution, incident prevention, and provide strong troubleshooting support across a wide range of information systems and applications.

Qualificações

• 2+ years of experience in application support.
• Degree in Computer Science, Software Engineering, or a related field.
• Experience with distributed systems, including microservices and APIs.
• Ability to lead war rooms during major incidents, coordinating multiple stakeholders through to incident resolution.
• Experience designing and implementing control mechanisms and KPIs in production environments.
• Experience working with ITSM platforms (e.g., ServiceNow).
• Experience with APM solutions is preferred (e.g., Dynatrace).
• Experience using Kibana for log analysis and troubleshooting is preferred.
• Availability to participate in on-call support rotations.

Responsabilidades

• Troubleshooting and issue resolution.
• Support and maintenance of applications.
• Incident prevention.
• Strong troubleshooting skills with the ability to support a wide range of information systems and applications.
• Daily ticket analysis and resolution, including root cause analysis and problem creation.

Conhecimentos

Troubleshooting

Root cause analysis

Stakeholder coordination

On-call readiness

Formação académica

Degree in Computer Science / Software Engineering

Ferramentas

ServiceNow

Dynatrace

Kibana

Descrição da oferta de emprego

Noesis is seeking a Senior Support Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

Main Tasks And Responsibilities

• Troubleshooting and issue resolution
• Support and maintenance of applications
• Incident prevention
• Strong troubleshooting skills with the ability to support a wide range of information systems and applications
• Daily ticket analysis and resolution, including root cause analysis and problem creation

Profile

• More than 2 years of experience, preferably in application support.
• Degree in Computer Science, Software Engineering, or a related field.
• Experience with distributed systems, including microservices and APIs.
• Ability to lead war rooms during major incidents, coordinating multiple stakeholders through to incident resolution.
• Experience designing and implementing control mechanisms and KPIs in production environments.
• Experience working with ITSM platforms (e.g., ServiceNow).
• Experience with APM solutions is preferred (e.g., Dynatrace).
• Experience using Kibana for log analysis and troubleshooting is preferred.
• Availability to participate in on-call support rotations.

If you meet these requirements and are interested in joining an audacious and innovative company, please send us your application.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

Job advertisement under Law nr 4 / 2019, of 10th January