Senior API & Microservices Support Engineer

Noesis; Lisboa; Presencial; EUR 42 000 - 60 000; Tempo integral

Resumo da oferta

Noesis is seeking a Senior Support Engineer for a role that thrives on solving problems and embracing new challenges. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

You will perform daily ticket analysis and resolution, incident prevention, and provide strong troubleshooting support across a wide range of information systems and applications.

Qualificações

• 2+ years of experience in application support.
• Degree in Computer Science, Software Engineering, or a related field.
• Experience with distributed systems, including microservices and APIs.
• Ability to lead war rooms during major incidents, coordinating multiple stakeholders through to incident resolution.
• Experience designing and implementing control mechanisms and KPIs in production environments.
• Experience working with ITSM platforms (e.g., ServiceNow).
• Experience with APM solutions is preferred (e.g., Dynatrace).
• Experience using Kibana for log analysis and troubleshooting is preferred.
• Availability to participate in on-call support rotations.

Responsabilidades

• Troubleshooting and issue resolution.
• Support and maintenance of applications.
• Incident prevention.
• Strong troubleshooting skills with the ability to support a wide range of information systems and applications.
• Daily ticket analysis and resolution, including root cause analysis and problem creation.

Conhecimentos

Troubleshooting

Root cause analysis

Stakeholder coordination

On-call readiness

Formação académica

Degree in Computer Science / Software Engineering

Ferramentas

ServiceNow

Dynatrace

Kibana

Descrição da oferta de emprego

Noesis is seeking a Senior Support Engineer for a role that thrives on solving problems and embracing new challenges. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

You will perform daily ticket analysis and resolution, incident prevention, and provide strong troubleshooting support across a wide range of information systems and applications.