Senior Application Support

Axians Portugal; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians Portugal is seeking a Senior Application Support specialist to ensure stability, availability, and performance of critical business applications in production. You will handle incident management, deploy changes, promote observability, and collaborate with multidisciplinary teams to maintain reliable operations.

The role emphasizes ITIL governance, proactive issue resolution, and close cooperation with development and Scrum teams to design and enhance systems, with a focus on Dynatrace

Qualificações

• +5 years of professional experience in similar roles.
• Experience with API, Application Servers and Kubernetes (RedHat JBoss EAP 6.4 & 7.0, OpenShift, API Gateway).
• Strong understanding of RHEL Linux OS.

Responsabilidades

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management, problem resolution.
• Ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optimize monitoring tools within production environment (Dynatrace).
• Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.

Conhecimentos

Analytical thinking

Communication

Detail-oriented

Ferramentas

Kubernetes

OpenShift

Dynatrace

ELK

API Gateway

RedHat JBoss EAP

GitLab

ArgoCD

Jenkins

Nexus

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Senior Application Support

What We Are Looking For

We are looking for a senior Application Support responsible for ensuring the stability, availability, and performance of critical business applications in a production environment. You will play a key role in maintaining high-quality IT services, supporting incident and problem management activities, implementing changes and deployments, and promoting observability and operational excellence. This role requires strong technical expertise, a proactive mindset, and the ability to collaborate effectively with multidisciplinary teams to ensure reliable and efficient business operations.

What You Will Do On a Daily Basis

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management, problem resolution.
• Ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optmize monitoring tools within produciton environment (Dynatrace).
• Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.

Your Key Skills

• Strong analytical and problem-solving capabilities.
• Excellent communication and collaboration skills.
• High attention to detail with a proactive and continuous improvement mindset.

Your Main Qualifications

• +5 years of professional experience in similar roles.
• Experience with API, Application Servers and Kubernets (RedHat Jboss EAP 6.4 & 7.0, OpenShift, API Gateway).
• Strong understanding of RHEL Linux OS.
• Knowledge of Dynatrace and other monitoring tools (ELK).
• Experience with CI/CD setup and optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype).
• Knowledge of relational DBs (MSSQL Server, Postgre).
• Exposure to cloud environments support.
• Fluency in both Portuguese and English (written & spoken).

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].