Senior Application Support

Inetum; Lisboa; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Inetum is seeking an IT Operations Engineer in Lisbon to ensure stability and performance of core applications in production. You will monitor systems, manage incidents, and coordinate resolutions with Dev, Infra, and external teams.

You will deploy changes following ITIL/DevOps practices, support observability efforts, and maintain documentation. On-call support for critical systems is expected, with collaboration across teams to drive continuous improvements.

Qualificações

• Experience with enterprise-grade IT operations and DevOps practices.
• Proficiency in monitoring and incident management across production systems.
• Knowledge of cloud-native architectures and Kubernetes.

Responsabilidades

• Ensure the stability, availability, and performance of critical business applications in production environments.
• Monitor applications, manage incidents and problems, and coordinate resolutions with Development, Infrastructure, and external teams.
• Execute deployments, changes, upgrades, and patches following ITIL and DevOps best practices.
• Support monitoring and observability initiatives, including tools such as Dynatrace, to proactively detect and prevent issues.
• Maintain technical documentation, contribute to continuous service improvement, and participate in on-call support for critical systems.

Conhecimentos

API

Application Servers & Kubernetes

Java app servers

OpenShift & Cloud (Kubernetes)

API gateway integration

RHEL Linux OS

Dynatrace & observability

CI/CD setup & optimization

Ansible & Terraform

Relational databases

Portuguese & English fluency

Ferramentas

Dynatrace

Jaeger

Grafana

Prometheus

ELK

GitLab

ArgoCD

Jenkins

Nexus

Sonatype

Terraform

Ansible

Descrição da oferta de emprego

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

• Ensure the stability, availability, and performance of critical business applications in production environments.
• Monitor applications, manage incidents and problems, and coordinate resolutions with Development, Infrastructure, and external teams.
• Execute deployments, changes, upgrades, and patches following ITIL and DevOps best practices.
• Support monitoring and observability initiatives, including tools such as Dynatrace, to proactively detect and prevent issues.
• Maintain technical documentation, contribute to continuous service improvement, and participate in on-call support for critical systems.

Qualifications

• API, Application Servers & Kubernetes
• Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization);
• OpenShift & Cloud (kubernetes);
• API gateway integration (Axway/APIGee)
• RHEL Linux OS
• Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK);
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Ansible and/or Terraform
• Relational DBs (MSSQL Server; Postgre)
• Fluent in Portuguese and English