Application Support Analyst

COFCO International; Porto; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

COFCO International is seeking an Application Support Analyst to provide robust application and process support, driving continuous improvements and acting as a liaison for IT business analysis. The role emphasizes L2/L3 support, documentation, and collaboration with stakeholders in a large, complex environment.

The candidate should bring 4+ years in L2/L3 support, experience with databases and enterprise tools (SAP, Azure, ServiceNow or BMC Remedy), and a hands-on, proactive mindset to ensure

Qualificações

• Bachelor’s degree in Computer Science, Finance or equivalent experience.

Responsabilidades

• Provide application & process support to ensure quality and speed.
• Act as IT Business Analyst to enhance and optimize processes.
• Handle L2/L3 support and escalation when needed.
• Lead continuous improvement initiatives for applications and problems.
• Maintain up-to-date documentation and participate in delivery roadmaps.
• Coordinate user acceptance testing with business representatives.
• Test interfaces during releases and ensure solution changes align with business needs.
• Collaborate with internal/external stakeholders to resolve issues.

Conhecimentos

Business-facing

Proactive

Self-starter

Hands-on

On-call

Requirements analysis

Formação académica

Bachelor’s degree in Computer Science or Finance

Ferramentas

Sql Server

Oracle

SAP

Azure

ServiceNow

BMC Remedy

Descrição da oferta de emprego

As an Application Support Analyst, you are responsible for providing application & process support to expected quality and speed driving improvements within the support organization. Alongside of the support, the Application support analyst is also responsible to act as an IT Business Analyst to enhance and optimize the existing processes.

RESPONSIBILITIES:

Application Support & Operations:

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and get involved in escalation mode at L2/L3.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement application & problem management initiatives ensuring they are in sync with the business needs.
• Keep documentation up to date.
• Contribute to the solution's delivery road map by participating in Project Activities.
• Ensure the solution includes enhancement requests' management and prioritize together with the business.
• Participate in the set-up and execution of end-to-end user acceptance testing with business representatives.
• Perform testing on relevant interfaces during releases.
• Act as a business analyst providing input to the business.

Other:

• Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

REQUIREMENTS:

• Desired Bachelor’s degree in Computer Science, Finance or equivalent experience.
• 4+ years of proven experience in L2/L3 application support.
• 4+ years of working experience in large and complex organizations.
• Experience with Databases (Sql Server, Oracle, others).
• Experience with SAP, Azure and a ticketing tool (ex: ServiceNow, BMC Remedy)preferred.
• Experience with or knowledge of programming languages is a plus.
• ITIL knowledge is a plus.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self-starter, needs to be able to work without close supervision.
• Willing to accept a hands-on role.
• Availability for on-call duty.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

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