Application Production Support

act digital; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

act digital is seeking an Application Production Support Specialist to ensure the continuity, stability and quality of production services across banking applications. You will work with Development, Infrastructure, Business and IT teams to support management, releases, migrations, automation and digital transformation.

The role emphasizes strong communication, problem-solving and stakeholder management in a multicultural, technology-driven environment. A hybrid work model is offered.

Qualifications

• Excellent communication and stakeholder management skills.
• Ability to work in multicultural teams and handle diverse stakeholders.
• Strong analytical and problem-solving abilities; detail oriented.
• Autonomous with strong organizational skills.
• Adaptable in a fast-changing environment.

Responsibilities

• Act as the first point of contact for IT Production-related requests.
• Manage and resolve incidents, problems, service requests and changes within SLAs.
• Monitor application and infrastructure environments and proactively identify issues.
• Prepare environments and support releases, testing and production deployments.
• Support migrations, re-hosting, batch configuration and infrastructure changes.
• Communicate effectively with users, Developers, Business Analysts and other stakeholders.
• Contribute to automation, monitoring, DevOps and continuous improvement initiatives.
• Follow ITIL processes, IT Security recommendations and operational best practices.

Skills

Strong communication

Stakeholder management

Multicultural collaboration

Analytical thinking

Problem solving

Attention to detail

Autonomy

Time management

Ownership accountability

Tools

Databases & SQL

Operating Systems

File Transfer & Messaging

Automation & Monitoring

Infrastructure & Cloud

Security

Service Management

Job description

Are you an experienced Application Production Support professional looking for your next challenge in a dynamic, multicultural and technology-driven environment?

We are looking for an Application Production Support Specialist to ensure the continuity, stability and quality of production services across critical banking applications.

You’ll work closely with Development, Infrastructure, Business and IT teams, contributing to application management, production support, releases, migrations, automation and digital transformation initiatives.

What You’ll Do

• Act as the first point of contact for IT Production-related requests and enquiries
• Manage and resolve incidents, problems, service requests and changes, ensuring agreed SLAs are met
• Monitor application and infrastructure environments and proactively identify issues
• Prepare environments and support releases, testing and production deployments
• Support migrations, re-hosting, batch configuration and infrastructure changes
• Communicate effectively with users, Developers, Business Analysts and other stakeholders
• Contribute to automation, monitoring, DevOps and continuous improvement initiatives
• Follow ITIL processes, IT Security recommendations and operational best practices

Banking / financial services experience is a strong plus.

Experience with several of the following technologies is highly valued:

Databases & SQL

Operating Systems

File Transfer & Messaging

Automation & Monitoring

Infrastructure & Cloud

Security

Service Management

What We’re Looking For

• Strong communication and stakeholder management skills
• Collaborative mindset and ability to work in multicultural teams
• Strong analytical and problem-solving abilities
• Attention to detail and autonomy
• Excellent organization and time management
• Adaptability in a fast-changing environment
• Client-focused, proactive and results-oriented mindset
• Strong sense of ownership and accountability

Hybrid