Application Support

Decskill; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Decskill is seeking a System Administrator and Application Support specialist to provide first-class system support and collaborate with developers to resolve business issues. The role involves ITIL-aligned incident management, knowledge-base maintenance, and environment preparation for releases across Tier 1 systems.

The candidate will work in a multinational context with teams across Lisbon, Porto, and Madrid, contributing to stable operations and ongoing projects within the Astek Group.

Qualificações

• Experience with Dynatrace or similar monitoring tools.
• Proficient in SQL/Oracle.
• Proficient in Python and scripting languages.
• Strong analytical abilities with attention to detail.
• Team player with client-focused mindset.
• Good adaptability and communication skills.
• Proficient in English.

Responsabilidades

• Provide first-class support to all system users in a timely and efficient manner.
• Liaise with developers to communicate issues raised by the business.
• Track issues using ITIL processes (incidents, changes, requests, problems).
• Maintain a knowledge base for support issues and resolutions.
• Reconfigure existing setups to improve efficiency and align with business requests.
• Prepare environments for releases and ensure tests are performed pre-production.
• Support Tier 1 systems and participate in project work.
• Backstop overnight batches for end-of-day revaluations and risk analyses.

Conhecimentos

Python scripting

Analytical abilities

Team spirit

Client focus

Adaptability

English proficiency

Ferramentas

Dynatrace

Scheduler

SQL/Oracle

Descrição da oferta de emprego

We are growing. And we are looking for talented people!

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

System Admistrator & Application Support!

Responsabilities:

• Provide first class support to all users of the system in a timely and efficient manner.
• Liaise with the developers to communicate issue raised by the business.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems).
• Maintain a knowledge base regarding support issues and their resolution.
• Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
• Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
• The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk.

Requirements:

• Dynatrace & Scheduler ($Universe/Univiewer or others).
• SQL/Oracle.
• Python and other scripting languages.
• Strong analytical abilities, able to have the right synthesis and all possible details at same time
• Team spirit.
• Client Focus.
• Adaptability skills.
• Good level of english.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

What you can expect from us?

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Find with us the right opportunity to grow!

Your next challenge might start here.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.