APPLICATION SUPPORT WITH JAVA / C# (HYBRID)

iTRTech Group; Lisboa; Híbrido; EUR 27 900 - 31 248; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exposure to Azure Cloud technologies

Collaborative international environment

Focus on operational excellence and automation

Resumo da oferta

iTRTech Group in Lisbon is hiring an Application Support Specialist for a hybrid role based in Moscavide. The ideal candidate will support business-critical applications, focusing on incident management and user support.

With 3+ years of experience in application support, knowledge of Java/C#, and solid analytical skills, you will work closely with stakeholders to troubleshoot issues and ensure production stability. Join a collaborative team and develop your expertise in a dynamic environment.

Qualificações

• Minimum 3 years of experience in Application Support or similar roles.
• Knowledge of Java and/or C#.
• Experience managing incidents and support requests within SLA.

Responsabilidades

• Provide functional and technical support for critical business applications.
• Manage and follow up support requests.
• Ensure incidents are resolved within agreed SLAs.

Conhecimentos

Application Support

Java

C#

Incident Management

Cloud Platforms

SQL Server

Troubleshooting

Formação académica

Bachelor's Degree in Computer Science

Ferramentas

Microsoft Azure

SQL Server

MongoDB

Descrição da oferta de emprego

APPLICATION SUPPORT WITH JAVA / C# (HYBRID MOSCAVIDE)

Portuguese company hires for a hybrid position.

Location: Moscavide, Lisbon.

Only candidates already based in Portugal will be considered.

Work Model: Hybrid (2 days/week on-site).

Language Requirements: English (Fluent); Portuguese (Native).

Seniority: Mid-Level (3+ years).

Rate: €2500 - €2800 RV.

This is an Application Support position. Although experience with Java and/or C# is highly valued, this is NOT a software development role. The successful candidate will primarily work with application support, incident management, business users, and production environments rather than developing new features or applications.

Join a Critical Business Applications Support Team.

We are looking for an Application Support Specialist to join a highly collaborative team responsible for supporting business‑critical financial applications. This role is ideal for professionals who enjoy solving complex technical issues, working closely with business stakeholders, ensuring production stability, and acting as the bridge between technology and business operations.

Key Responsibilities

• Provide functional and technical support for critical business applications (eFrame & Aggregator).
• Support business users by responding to requests, incidents, and operational questions.
• Manage and follow up support requests from analysis through resolution.
• Ensure incidents and service requests are resolved within agreed SLAs.
• Coordinate communication with business stakeholders during incidents and service disruptions.
• Troubleshoot application and infrastructure‑related issues alongside infrastructure and network teams.
• Perform application installations and parameterization across UAT, Pre‑Production, and Production environments.
• Analyze business requirements and support application changes.
• Perform impact analysis for change requests and coordinate implementations.
• Automate deployment and configuration activities whenever possible.
• Participate in Disaster Recovery tests, backup/restore activities, and certificate renewals.
• Develop and execute test plans to validate application changes.
• Ensure compliance with security standards, internal controls, and data privacy requirements.
• Contribute to capacity planning and FinOps optimization initiatives.
• Provide occasional support during critical periods, including limited weekend coverage when required.

Required Skills

• Minimum 3 years of experience in Application Support, Production Support, Technical Support, or similar roles.
• Knowledge of Java and/or C# (used for application understanding and troubleshooting, not software development).
• Experience supporting business‑critical applications.
• Experience managing incidents and support requests within SLA.
• Strong analytical and troubleshooting skills.
• Experience communicating with business users and multiple stakeholders.
• Knowledge of Microsoft Azure or other Cloud platforms.
• Experience with Shell Scripting.Knowledge of SQL Server and/or MongoDB.
• Understanding of application security best practices.
• Experience with software installation and configuration.
• Bachelor's Degree in Computer Science, Information Technology, or a related field.

Nice to Have

• Experience with CI/CD pipelines and automation tools.
• Experience with eFrame and/or CleverSoft.
• Financial services or banking industry experience.
• Knowledge of FinOps practices.

Ideal Candidate Profile

• Passionate about Application Support rather than software development.
• Calm and methodical when dealing with production incidents.
• Customer‑oriented and comfortable working with business users.
• Strong at communication and stakeholder management.
• Highly organized and able to manage multiple priorities simultaneously.
• Curious, analytical, and proactive in identifying improvements.
• Comfortable working in hybrid technical/business environments.

Why Join This Team?

• Work on mission‑critical enterprise applications.
• Exposure to Azure Cloud technologies and modern infrastructure.
• Opportunity to work in a collaborative international environment.
• Strong focus on operational excellence, automation, and continuous improvement.
• Excellent opportunity to develop expertise in business‑critical application support.
• Balance between technical problem‑solving and business interaction.

Keywords: Application Support, Production Support, Business Support, Incident Management, SLA, Java, C#, Azure, Cloud, Shell Scripting, SQL Server, MongoDB, Infrastructure, Troubleshooting, Stakeholder Management, Business Users, eFrame, CleverSoft, FinOps, Lisbon, Hybrid.

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