Application Production Support

Trakstar; Lisboa; Presencial; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Tech equipment

SIM Card

Personal smartphone

Social events

Team buildings

Training

Coffee & snacks

Resumo da oferta

Trakstar in Lisbon, Portugal, is seeking an Application Production Support to ensure service continuity for the bank's in-house and 3rd party applications. You will resolve incidents, support requests, and monitor production environments while implementing changes and driving continuous improvement.

The role requires strong IT production experience, SQL, OS, and security knowledge, plus English fluency. A permanent contract is offered with health and life insurance, equipment, and team events.

Qualificações

• 5 years minimum of experience in a support role.
• Experience with SQL across MS SQL, Oracle, Postgres, and Sybase.
• Experience with Windows/ Linux/ UNIX environments.
• Experience with File Transfer (CFT, MQ, FTaaS, FTP, SFTP, PeSIT).
• Experience with Automation and Monitoring tools (Batch, Autosys, DevOps, Jenkins, Ansible, Dynatrace).
• Banking domain knowledge.
• Experience with Networking (LAN, VPN, LDAP, Active Directory).
• Experience with Encryption (PGP, GPG).
• Experience with Infrastructure (DMZ, Terraform, VM, Cloud).
• Experience with Security (TLS/SSL, SSH, PKI, Certificates).
• Experience with Cloud (IaaS, PaaS, SaaS).
• Experience with Service Management tools (Service-now, JIRA, ITSM, Agile).
• Fluent in English.

Responsabilidades

• Act as the primary contact for IT Production-related tasks and inquiries.
• Track, manage and resolve incidents, requests, problems, and changes to restore IT services within SLAs.
• Monitor infrastructure and application layers and follow ITIL practices.
• Provide security recommendations to ensure smooth operation.
• Prepare environments for releases and conduct pre-production tests.
• Communicate with internal clients and maintain on-call availability as required.

Conhecimentos

SQL

OS

File Transfer

Automation & Monitoring

Banking knowledge

Networking

Encryption

Infrastructure

Security

Cloud

Service Management

English Fluent

Descrição da oferta de emprego

Overview:

One of the biggest banks in the European Union is seeking an Application Production Support. This role ensures the continuity of services while providing technical and functional support to the bank’s in-house and 3rd party applications. This position ensures day-to-day quality of service on production environments by resolving and preventing incidents, fulfilling support requests, implementing changes and monitor production environments while providing feedback to users on all activity and ensuring continuous improvement for all activities and tasks.

What will you do?

• First Point of Contact: Act as the primary contact for all IT Production-related tasks and enquiries, providing support and guidance to end-users, Developers, and Business Analysts.
• Incident and Request Management: Track, manage, and resolve incidents, support requests, problems, and changes using the ITSM toolset, ensuring restoration of IT services within agreed SLAs and following Incident Management processes.
• ITIL Certification (Nice to have).
• Monitoring and Maintenance: Monitor infrastructure and application layers for all vital and non-vital applications, adopting Group and cluster guidelines, IT best practices, and IT
• Security recommendations to ensure smooth operation.
• Release and Testing Support: Prepare environments for releases, conduct pre-production tests, and ensure successful implementation, while also maintaining the necessary knowledge to handle IT Production support needs.
• Communication and Availability: Manage communication with internal clients, guarantee on-call availability during required time windows (if applicable), and provide timely updates to ensure seamless IT Production support and collaboration with stakeholders.
  

What are we looking for?

• 5 years minimum of experience as a support.
• Experience with SQL (Microsoft, Oracle, Postgres, Sybase)
• Experience with OS (Windows / Windows Server, Linux / RHEL, UNIX / AIX)
• Experience with File Transfer (CFT, MQ, FTaaS, FTP, SFTP, PeSIT)
• Experience with Automation and Monitoring (Batch, Autosys, DevOps / SecDevOps, Jenkings, Ansible, Dynatrace)
• Banking knowledge
• Experience with Network (LAN, VPN, LDAP, Active Directory)
• Experience with Encryption (PGP, GPG)
• Experience with Infrastructure (DMZ / dMZR, DMZR as code, VM, Cloud, Load Ballancer, Firewal, Terraform)
• Experience with Security (TLS / SSL, SSH, PKI, Certificates, SAST / DAST)
• Experience with Cloud (IaaS, PaaS, SaaS)
• Experience with Service Management (Service-now, JIRA, ITSM, Agile)
• Fluent in English.

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.