Application Production Support Analyst

Decskill; Portugal; On-site; EUR 30,000 - 42,000; Full time

Job summary

Decskill is seeking an Application Production Support Analyst to join our IT team in Portugal. You will be the first point of contact for production tasks, supporting end-users, developers and business analysts to resolve incidents and changes within SLAs.

Responsibilities include monitoring environments, preparing releases, supporting migrations, and collaborating with Development, Infrastructure and Operations.

Qualifications

• Experience in Application Production Support and IT Operations.
• Knowledge of incident, problem, change and service request management processes.
• Understanding of IT production environments and application support procedures.
• Fluent English (expert level).

Responsibilities

• Act as the first point of contact for IT Production-related tasks and inquiries, supporting end-users, developers and business analysts.
• Manage and resolve incidents, service requests, problems and changes, ensuring service restoration within SLAs.
• Monitor application and infrastructure environments to ensure service availability, stability and performance.
• Provide technical and functional support for in-house and third-party applications in production.
• Prepare environments for releases, perform pre-production testing and support successful implementations.
• Support migrations, re-hosting, batch configuration and infrastructure changes.
• Monitor batch processes and file transfers for smooth operations.
• Collaborate with Development, Infrastructure and Operations to investigate issues and implement solutions.
• Communicate incident progress and resolutions to users and stakeholders.
• Follow IT security, procedures and best practices.
• Contribute to continuous improvement through automation and DevOps/ITIL practices.
• Participate in on-call support when required.

Skills

Incident management

Troubleshooting

Networking concepts

Communication

Multicultural teamwork

Fluent English

Tools

Microsoft SQL Server

Oracle

PostgreSQL

Sybase

Windows Server

Linux/RHEL

UNIX/AIX

CFT

MQ

FTaaS

FTP

SFTP

PeSIT

Autosys

Jenkins

Ansible

Dynatrace

LAN

VPN

LDAP

Active Directory

Terraform

TLS/SSL

SSH

PKI

SAST/DAST

Cloud (IaaS/PaaS/SaaS)

ServiceNow

Jira

ITSM

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Application Production Support Analyst

Responsibilities:

• Act as the first point of contact for IT Production-related tasks and enquiries, supporting end-users, developers and business analysts.
• Manage and resolve incidents, service requests, problems and changes, ensuring service restoration within agreed Service Level Agreements (SLAs).
• Monitor application and infrastructure environments to ensure service availability, stability and performance.
• Provide technical and functional support for in-house and third-party applications running in production environments.
• Prepare environments for application releases, perform pre-production testing and support successful implementations.
• Support application migrations, re-hosting activities, batch configuration and infrastructure changes.
• Monitor batch processes and file transfers, ensuring the smooth execution of operational activities.
• Collaborate with Development, Infrastructure and Operations teams to investigate issues and implement solutions.
• Communicate incident progress, resolutions and service updates to users and relevant stakeholders.
• Follow IT security recommendations, operational procedures and established IT best practices.
• Contribute to continuous improvement through automation, monitoring enhancements and the adoption of Agile, DevOps and ITIL practices.
• Participate in on-call support when required.

Requirements:

• Experience in Application Production Support, IT Operations or a similar role.
• Knowledge of incident, problem, change and service request management processes.
• Understanding of IT production environments and application support procedures.
• Experience with SQL databases, such as Microsoft SQL Server, Oracle, PostgreSQL or Sybase.
• Knowledge of operating systems, including Windows Server, Linux/RHEL and/or UNIX/AIX.
• Familiarity with file transfer technologies and protocols, such as CFT, MQ, FTaaS, FTP, SFTP and PeSIT.
• Experience with batch processing, scheduling and automation tools, such as Autosys, Jenkins and Ansible.
• Knowledge of monitoring tools, preferably Dynatrace.
• Understanding of networking concepts, including LAN, VPN, LDAP and Active Directory.
• Familiarity with encryption technologies such as PGP and GPG.Knowledge of infrastructure components, including virtual machines, cloud environments, load balancers, firewalls and Terraform.
• Understanding of security concepts and technologies, including TLS/SSL, SSH, PKI, certificates and SAST/DAST.
• Familiarity with cloud service models, including IaaS, PaaS and SaaS.
• Knowledge of service management tools and methodologies, such as ServiceNow, Jira, ITSM and Agile.
• Good troubleshooting, analytical and problem-solving skills.
• Strong communication skills and the ability to collaborate with multicultural teams.
• Fluent English (expert level).

Nice to Have

• ITIL certification.
• Previous experience in the banking or financial services sector.
• Experience with DevOps/SecDevOps practices and production automation.
• Knowledge of infrastructure-as-code and cloud technologies.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context, where applicable.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with the dignity of the human being.