Application Production Support

HN Services Portugal; Lisboa; On-site; EUR 32,000 - 46,000; Full time

Job summary

HN Services Portugal is seeking an Application Support Engineer in Lisbon to handle technical, functional, and business logic issues within our applications. You will resolve user-level issues, monitor infrastructures, analyze incidents and performance, and work with teams to ensure smooth operation and an improved user experience.

Ideal candidates have hands-on Linux experience, strong SQL skills, and scripting in Bash or Python.

Qualifications

• Hands-on Linux administration experience.
• Proficient in SQL databases (MySQL, PostgreSQL, Oracle).
• Scripting skills in Bash or Python.

Responsibilities

• Resolves user-level issues, bugs and functional enhancements within a specific software application.
• Monitor infrastructures with the teams in charge and/or users.
• Monitor the quality of service (load analysis, performance monitoring).
• Diagnose and resolve incidents.
• Analyse incidents and alerts in case of infrastructure problems.
• Analyse, measure and improve the performance of the application's technical and functional components in order to improve the user experience.

Skills

Linux administration

SQL (MySQL/PostgreSQL/Oracle)

Bash/Python scripting

Job description

We're looking for Application Support Engineers.

The perfect candidate will be responsible for technical, functional or business logic issues within applications.

Responsibilities:

• Resolves user-level issues, bugs and functional enhancements within a specific software application;
• Monitor infrastructures with the teams in charge and/or users;
• Monitor the quality of service (load analysis, performance monitoring);
• Diagnose and resolve incidents;
• Analyse incidents and alerts in case of infrastructure problems;
• Analyse, measure and improve the performance of the application's technical and functional components in order to improve the user experience.

Qualifications:

• Strong hands-on experience with Linux - system administration, troubleshooting;
• Proficient in SQL (MySQL, PostgreSQL, Oracle);
• Experience with Bash/Python (or PowerShell);