Application Functional Support

PrimeIT; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

PrimeIT Lisboa is seeking a skilled IT incident and support professional to manage and guide resolution of application issues. You will regularly suggest process improvements to reduce manual tasks and contribute to release management activities.

You will work with project, IT, FO, and MO teams to enhance system functionality and user experience, and you will update the support documentation and create user guides to help users adopt changes.

Qualificações

• Experience in incident management and user support.
• Ability to optimize workflows and reduce manual tasks.
• Documentation updates and user guides creation.

Responsabilidades

• Incident management: resolve or guide towards resolution of issues related to the application and its ecosystem.
• Regularly propose improvements to avoid repetitive manual tasks.
• Regularly update the support documentation and create user guides.
• Collaborate with project, IT, FO, MO teams to enhance system functionality and user experience.
• Collaborate with project teams to enhance system functionality and user experience.
• Release management.

Conhecimentos

Incident management

SQL

UNIX

ITIL

ServiceNow

Financial markets

Ferramentas

ServiceNow

Descrição da oferta de emprego

• Incident Management: resolve or guide towards the resolution of any technical or functional issues related to the application and its ecosystem.
• Regularly make suggestions to avoid repetitive manual tasks.
• Regularly update the support documentation and create user guides.
• Collaborate with different teams (project, IT, FO, MO) to enhance system functionality and user experience.
• Collaborate with project teams to enhance system functionality and user experience.
• Release management.

Technical skills:

• SQL
• UNIX
• ITIL
• ServiceNow or similar ticketing system
• Financial Markets - Transversal Financial Markets