Application Engineer Tier 1

ValGenesis; Lisboa; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading digital validation platform provider in Lisbon seeks an Application Engineer Tier 1 to provide technical support and troubleshoot software issues. You will guide entry-level engineers, document troubleshooting processes, and collaborate with cross-functional teams to enhance internal operations. The ideal candidate has a background in the Life Sciences industry and possesses strong communication and problem-solving skills. This is a full-time position with a hybrid work schedule, offering growth within a dynamic environment.

Qualificações

• 1-2 years of experience in technical support or application engineering.
• Background in the Life Sciences Industry preferred.
• Excellent written and verbal communication skills required.

Responsabilidades

• Provide direct technical support and troubleshoot software issues.
• Guide entry-level engineers and contribute to system optimizations.
• Document troubleshooting steps for knowledge sharing.

Conhecimentos

Technical support

Software troubleshooting

Customer service

Problem-solving

Communication

Documentation

Formação académica

Bachelor’s degree in Computer Science, Engineering, IT, or related

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

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ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

As an Application Engineer Tier 1 - Developing-Level at ValGenesis, you will refine your expertise in technical support, software troubleshooting, and customer service. Application Engineers at this level handle moderately complex software issues, provide guidance to entry-level application engineers, and contribute to system optimizations by collaborating with internal teams. This position is suited for individuals with growing experience in application engineering who are ready to develop deeper problem‑solving abilities, engage in technical projects, and enhance internal processes.

Key Responsibilities

• Apply advanced troubleshooting methodologies, using structured problem‑solving techniques to resolve technical issues.
• Analyze and resolve a variety of software‑related issues, ensuring solutions align with customer needs and compliance requirements.
• Provide direct technical support to customers, guiding them through system workflows, configurations, and best practices.
• Contribute to knowledge base articles, FAQs, and process documentation, ensuring troubleshooting information remains up to date.
• Work on problems of moderate scope, where data evaluation and troubleshooting require deeper analysis than entry‑level roles.
• Diagnose and resolve recurring technical issues, identifying patterns and recommending process improvements.
• Improve internal troubleshooting workflows, documenting new technical solutions for cross‑team learning and efficiency.
• Ensure compliance with Service Level Agreements (SLAs), prioritizing support tasks based on urgency and impact.
• Build productive relationships with cross‑functional teams, including Product, Engineering, and Customer Success.
• Provide mentorship to entry‑level engineers, guiding them through troubleshooting techniques and system analysis.
• Work closely with customers and end‑users, ensuring technical solutions are well understood and properly implemented.
• Participate in daily or weekly technical review meetings with direct lead, discussing challenging cases, resolution strategies, and process enhancements.
• Contribute to internal training sessions, sharing expertise on troubleshooting methodologies and creating CTS internal training materials.
• Communicate effectively with non‑technical users, simplifying complex issues into actionable guidance.

Qualifications & Experience

• Typically requires 1‑2 years of experience in technical support, application engineering, or software troubleshooting.
• Bachelor’s degree in Computer Science, Engineering, IT, or a related discipline (or equivalent work experience).
• Background in the Life Sciences Industry (e.g., Pharma, Biotech, Validation, Cleaning Validation, Risk Management, or Manufacturing) is highly valued, including roles in Computer System Validation (CSV), Cleaning Validation, Process Validation, or Commissioning & Qualification (CQV).
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Strong problem‑solving skills with keen attention to detail.
• Ability to work effectively in a team‑oriented environment, collaborating across departments to resolve customer issues.
• Commitment to providing exceptional customer service, ensuring efficient issue resolution and customer satisfaction.
• Communicate in a professional manner (both within and outside immediate team), showcasing customer service skills, common courtesy and tact.
• Strong time management and organizational skills.
• Proficiency in Microsoft Word and Excel.
• Strong documentation skills, with the ability to write structured troubleshooting steps for knowledge‑sharing.

We’re on a Mission

In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance‑based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end‑to‑end digital transformation platform. We combine our purpose‑built systems with world‑class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join

Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.

How We Work

Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Lisbon office. We believe that in‑person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.

Equal Opportunity

ValGenesis is an equal‑opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best‑qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Hospitality, Food and Beverage Services, and Retail

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