Analista de Suporte Aplicacional 24/7 — SQL/Linux/REST

Expleo; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Job summary

Expleo is a global engineering, technology and consulting service provider helping clients accelerate innovation and value across their operations. The company emphasizes a strong mix of bold thinking and reliable execution to fast-track digital initiatives.

The role focuses on application support across 2nd/3rd line, with responsibilities spanning operational procedures, automation, monitoring, and on-call 24/7 support.

Qualifications

• 2+ years of experience in Operations or Application Support.
• Experience in 2nd/3rd-line application support, with knowledge of operational procedures and participation in task automation processes.
• Experience in service level management, monitoring, and control, including problem identification and the implementation of monitoring solutions to ensure service performance.
• Experience communicating with Technical and Functional teams, as well as creating and maintaining documentation and support materials for service operations.
• Experience in analysing, documenting, and improving internal processes and tools, including incident and problem analysis and resolution.
• Experience providing 24/7 application support on an on-call basis, as well as developing tools and processes for service management.

Responsibilities

• Provide 2nd/3rd-line application support and maintain operational procedures.
• Participate in task automation to improve efficiency and reliability.
• Support service level management, monitoring, and incident resolution.
• Create and maintain documentation and support materials for service operations.
• Analyse and improve internal processes and tools, including incident resolution workflows.
• Provide 24/7 application support on-call and develop automation tools and processes.

Skills

Strong functional analysis

SQL/MySQL

Unix/Linux environments

Scripting languages

TCP/IP networking

REST APIs

Education

Degree in Computer Engineering or related field

Tools

Grafana

ELK Stack

Logstash

Git

GitLab

Ansible

Job description

Expleo is a global engineering, technology and consulting service provider helping clients accelerate innovation and value across their operations. The company emphasizes a strong mix of bold thinking and reliable execution to fast-track digital initiatives.

The role focuses on application support across 2nd/3rd line, with responsibilities spanning operational procedures, automation, monitoring, and on-call 24/7 support.