Airline Legal Advisor (German Speaker)

CBT; Lisboa; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Professional training and onboarding

Opportunities for career growth

Resumo da oferta

CBT is seeking a Customer Service Specialist (German Speaker) in Lisbon, Portugal. This role involves assisting passengers throughout their travel experience, providing accurate information, resolving issues, and ensuring customer satisfaction.

The ideal candidate is fluent in German and possesses solid English skills. The position offers a competitive salary of €1100 paid over 14 months along with performance and attendance bonuses.

Qualificações

• At least 6 months of customer service experience.
• Ability to work in a fast-paced environment.
• Willingness to complete all required training.

Responsabilidades

• Provide customer support via phone, email, and other channels.
• Assist passengers with flight inquiries and reservations.
• Resolve customer concerns while maintaining service quality.

Conhecimentos

Fluent German (C1 level)

Good English skills (B2 level)

Customer-focused attitude

Strong communication skills

Problem-solving mindset

Descrição da oferta de emprego

Job Title: Customer Service Specialist (German Speaker)

Project: Airline Legal Advisor

Location: Lisbon, Portugal

Schedule: Monday–Friday, 08:00 – 17:00 (Portuguese time)

Starting date: 13/July

Days Off: Saturday & Sunday

Salary: €1100 (paid over 14 months)

Performance Bonus: €175 (paid over 11 months)

Attendance Bonus: €75 (paid over 11 months)

Meal allowance: €7.6 per working day

About the Role

We are looking for a German‑speaking Customer Service Specialist to join an international airline support team. In this role, you will assist passengers throughout their travel journey by providing accurate information, resolving issues, and ensuring a smooth and positive customer experience.

You will interact with customers through phone, email, and other support channels while delivering professional, empathetic, and solution‑oriented support.

Key Responsibilities

• Provide customer support via phone, email, and other communication channels
• Assist passengers with flight inquiries, reservations, schedule changes, and travel information
• Support customers with baggage‑related issues and travel disruptions
• Resolve customer concerns efficiently while maintaining a high level of service quality
• Provide clear and accurate information about airline policies, procedures, and services
• Escalate complex cases when necessary following internal procedures
• Maintain accurate records of customer interactions and case updates
• Ensure a positive customer experience during every interaction

Requirements

• Fluent German (C1 level or higher)
• Good English skills (minimum B2 level, spoken and written)
• At least 6 months of customer service experience
• Strong communication and interpersonal skills
• Problem‑solving mindset and ability to make sound decisions
• Customer‑focused attitude with empathy and patience
• Ability to work in a fast‑paced environment and handle sensitive situations professionally
• Willingness to complete all required training and certifications

Preferred Qualifications

• Previous experience in tourism, travel, hospitality, or airline services
• Experience with GDS systems such as Amadeus, Galileo, or Sabre
• Experience supporting international customers

What We Offer

• Competitive salary package with performance and attendance bonuses
• Stable Monday–Friday work schedule
• Professional training and onboarding
• Opportunities for career growth within the airline and travel industry
• International and dynamic work environment