AI Ads Support Pro — 24/7 (Lisbon)

CB Talents; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Permanent contract

Paid leave

TP Tejo campus

Transit access

Resumo da oferta

CB Talents is seeking an Operations Customer Expert – Ads Support in Lisbon, Portugal. The role involves supporting a world-leading AI company, handling ads-related inquiries across email, chat, and phone, and ensuring high-quality customer experiences.

You will troubleshoot platform issues, guide clients on policies, and contribute to smooth advertising operations in a full-time role with rotating shifts. A 12-month contract with potential permanent placement is offered.

Responsabilidades

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Descrição da oferta de emprego

CB Talents is seeking an Operations Customer Expert – Ads Support in Lisbon, Portugal. The role involves supporting a world-leading AI company, handling ads-related inquiries across email, chat, and phone, and ensuring high-quality customer experiences.

You will troubleshoot platform issues, guide clients on policies, and contribute to smooth advertising operations in a full-time role with rotating shifts. A 12-month contract with potential permanent placement is offered.