AI Ads Support Specialist – Elevate Campaigns

Cross Border Talents; Cascais; On-site; EUR 32,000 - 52,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a dedicated team. You will deliver premier support to advertisers, resolving account, billing, and platform issues across email, chat, and phone channels.

The role emphasizes high-quality service, issue resolution, and educating customers on policies and self-serve tools. A 24/7 rotating shift may apply, with full onboarding and training provided.

Qualifications

• Fluent in English (written and spoken).
• Proven ability to troubleshoot complex workflows and diagnose multi-layered issues.
• Strong communication skills for high-volume, multi-channel support.

Responsibilities

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, and platform features.
• Troubleshoot and resolve technical issues affecting ad creation, delivery, and access.
• Educate advertisers on platform policies and best practices to optimize accounts.
• Manage cases and escalations, aiming for high first-contact resolution and documentation.
• Meet QA and CSAT targets through consistent, high-quality service.

Skills

English fluency

Analytical problem-solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a dedicated team. You will deliver premier support to advertisers, resolving account, billing, and platform issues across email, chat, and phone channels.

The role emphasizes high-quality service, issue resolution, and educating customers on policies and self-serve tools. A 24/7 rotating shift may apply, with full onboarding and training provided.