AI Ads Support Specialist - Multichannel Help, 40h/wk

Cross Border Talents; Loures; On-site; EUR 25,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium multi‑channel support for advertisers, resolving account and platform issues with a customer‑centric approach.

You will troubleshoot complex technical inquiries, guide clients on platform policies and optimizations, and collaborate with product teams to resolve escalated challenges while maintaining high QA and CSAT scores.

Qualifications

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot complex technical workflows and diagnose account issues.
• Strong empathetic communication for high-volume, multi-channel support.
• Willingness to work in a 24/7 rotating shift schedule with advance scheduling.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, campaigns, and platform features.
• Investigate and resolve technical issues affecting ad creation and delivery.
• Educate advertisers on policies, optimizations, and self-serve tools.
• Manage cases and escalate high-tier issues to product teams.
• Maintain high QA and CSAT benchmarks through consistent performance.

Skills

English fluency

Analytical problem-solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium multi‑channel support for advertisers, resolving account and platform issues with a customer‑centric approach.

You will troubleshoot complex technical inquiries, guide clients on platform policies and optimizations, and collaborate with product teams to resolve escalated challenges while maintaining high QA and CSAT scores.