Advertisers Support (Polish)

Cross Border Talents; Viseu; Presencial; EUR 27 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday allowance paid monthly

Christmas allowance paid monthly

Meal allowance (7 euros/day)

Meal card for restaurants and grocers

Fully furnished shared accommodation (

Flight tickets yearly

Resumo da oferta

Cross Border Talents is seeking an Advertisers Support specialist (Polish Speaker) to assist SMEs using advertising tools on social media platforms. You will respond to support requests in Polish and English, troubleshoot issues, and guide campaign optimization from a Lisbon-based office.

The role involves 40-hour work weeks with rotating shifts between 06:00 and 24:00, in Portugal. EU citizenship or valid work permit for Portugal is required.

Qualificações

• Fluency in Polish (C2 level or higher) and English (B2 level or higher)
• Strong communication skills and a customer-first attitude
• Familiarity with online advertising platforms or digital marketing is a plus
• Ability to multitask and work in a fast-paced environment
• EU citizenship or a valid work permit for Portugal

Responsabilidades

• You will handle customer support through chat, email, and outbound calls in both Polish and English
• You will assist with troubleshooting, bug reporting, and platform navigation
• You will offer guidance on campaign optimization and self-service ad tools
• You will convert written support requests into outbound calls when needed to ensure timely resolution
• You will identify common trends and provide feedback to improve the advertiser experience
• You will work with various tools and manage multiple tasks simultaneously

Conhecimentos

Polish language proficiency

English language proficiency

Communication skills

Multitasking

Descrição da oferta de emprego

Overview Advertisers Support-Polish Speaker (Digital Advertising / B2B Support)

Your Role As a member of the Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms. You will respond to support requests from advertisers and marketing agencies and help them solve issues related to ad placements, billing, features, and performance optimization.

Your Daily Responsibilities

• You will handle customer support through chat, email, and outbound calls in both Polish and English
• You will assist with troubleshooting, bug reporting, and platform navigation
• You will offer guidance on campaign optimization and self-service ad tools
• You will convert written support requests into outbound calls when needed to ensure timely resolution
• You will identify common trends and provide feedback to improve the advertiser experience
• You will work with various tools and manage multiple tasks simultaneously

Working Conditions

You will work 40 hours per week on rotational shifts. Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday. You are entitled to 22 vacation days per year, plus applicable compensation days for working on Portuguese public holidays. Your workplace is based in Lisbon with easy access to metro, bus, and train stations.

Requirements

• Fluency in Polish (C2 level or higher) and English (B2 level or higher)
• Strong communication skills and a customer-first attitude
• Familiarity with online advertising platforms or digital marketing is a plus
• Ability to multitask and work in a fast-paced environment
• EU citizenship or a valid work permit for Portugal

Compensation and Benefits

• Competitive monthly salary
• Holiday allowance paid monthly
• Christmas allowance paid monthly
• Meal allowance (7 euros/day): 154 euros net per month, paid in a mealcard that could be used in restaurants and in supermarkets
• Fully furnished shared accommodation with rent and utilities covered (optional, for those relocating from distance of over 100 km from Lisbon)
• Tickets price reimbursement (if you're moving for this role)
• Yearly complimentary flight tickets to visit your country
• Private health insurance after contract signature (requires Portuguese tax ID and social security number)
• Career progression opportunities within an international environment