Administrative assistant - French Speaker

WTW; Lisboa; Hybrid; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Career development

Company pension

International exposure

Job summary

WTW in Lisbon is seeking an Administrative Assistant who speaks French to support corporate risk and broking operations. You will handle claims-related admin tasks, manage client communications, and update key databases as part of a collaborative team.

This role offers hybrid work in Lisbon with development opportunities, a strong focus on accuracy, and exposure to diverse client projects within a global advisory firm.

Qualifications

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint.
• Basic knowledge of insurance contracts is advantageous.
• Strong interpersonal and written communication skills.
• Strong attention to detail with a rigorous approach to rules, procedures and deadlines.
• Ability to work effectively and collaboratively as part of a team.
• Strong analytical and problem-solving skills; ability to synthesise complex information clearly.
• French proficiency at minimum B2 level; C1 preferred.
• Good level of English for professional communication.

Responsibilities

• Delivery of statements of situation for motor clients.
• Update the company’s third-party database (workshop, loss adjuster, insurer).
• Maintain day-to-day relationships with internal clients regarding contracts.
• Update statistical reports.
• Third-party follow-up (workshop, loss adjuster, insurer).
• File administrative completion.

Skills

MS Office 365

Excel

Word

PowerPoint

French proficiency (B2)

English proficiency

Interpersonal communication

Attention to detail

Teamwork

Analytical/problem-solving

Tools

MS Office 365

Job description

Administrative assistant - French Speaker

Lisboa, Lisboa, Portugal

Job Description

About Us

WTW is not just another advisory, broking, and solutions company—we’re a storied institution that’s been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA’s Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Center, a dynamic team of 400+ professionals is driving that legacy forward every day.

The Opportunity
In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we

do and how we do it.

What You’ll do

As Administrative Assistant your key responsibility will be to carry out claims management operations, within the framework of a standardized and normalized procedure.

You’ll be working on real client projects performing the following tasks:

Delivery of statements of situation for motor clients

Update the company’s third-party database (workshop, loss adjuster, insurer)

Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible

Update statistical reports

Third party follow up (workshop, loss adjuster, insurer)

File administrative completion

Qualifications

What You’ll Bring

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint
• Basic knowledge of insurance contracts is considered an advantage
• Strong interpersonal and written communication skills
• Strong attention to detail, with a rigorous approach to rules, procedures and deadlines
• Ability to work effectively and collaboratively as part of a team
• Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively
• French proficiency at a minimum B2 level, with C1 proficiency preferred
• Good level of English, with the ability to communicate effectively in a professional environment

Why WTW?

In addition to our attractive remuneration package, we offer:

• Work-life balance – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit – An attractive, performance-related remuneration system including company pension scheme.
• Internationality – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact – quickly take responsibility
• Corporate events – together we celebrate our successes and our community

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey.

WTW is an equal opportunity employer.

Job Info

• Job Identification 202606713
• Job Category Service and Delivery