Accounts Receivable & Collections Specialist

Tech Mahindra; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Healthcare and Dental Insurance

Resumo da oferta

Tech Mahindra is seeking an Accounts Receivable & Collections Specialist to join our Finance Operations team in Lisbon. You will manage overdue customer accounts, drive timely collections, and work with customers to resolve balances in a professional, customer-focused manner.

You will collaborate with Sales, Billing, and Support to resolve issues, maintain accurate records, monitor aging, and help reduce bad debt.

Qualificações

• 2–5 years of experience in accounts receivable, collections, billing operations, or a similar finance operations role.
• Strong experience with collections processes including overdue account management and payment commitments.
• Excellent customer communication skills and ability to handle payment conversations clearly.

Responsabilidades

• Manage a portfolio of overdue customer accounts and lead collection follow-up and account recovery actions.
• Contact customers regarding unpaid balances via email, phone, and other approved channels in a professional, customer-focused way.
• Drive timely collections by following structured outreach cadences and tracking responses to ensure follow-through on open balances.
• Investigate and resolve payment issues including invoice disputes, billing questions, and payment delays.

Conhecimentos

Accounts receivable

Collections

Billing operations

Descrição da oferta de emprego

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We’re looking for an Accounts Receivable & Collections Specialist to join our Finance Operations team. In this role, you’ll help manage outstanding receivables, support healthy cash collection practices, and work directly with customers to resolve overdue balances in a way that protects both the business and the customer relationship.

Responsibilities :

As an Accounts Receivable & Collections Specialist, you will:

• Manage a portfolio of overdue customer accounts and take ownership of collection follow-up, payment resolution, and account recovery actions
• Contact customers regarding unpaid balances through email, phone, and other approved channels in a clear, professional, and customer-focused way
• Drive timely collections activity by following structured outreach cadences, tracking responses, and ensuring appropriate follow-through on open balances
• Investigate and resolve payment issues including invoice disputes, billing questions, payment delays, missing documentation, and account-related blockers
• Work cross-functionally with Customer Success, Support, Billing, and Sales to resolve issues that may be contributing to non-payment or customer friction
• Maintain accurate records of collection activity including notes, status updates, expected payment dates, escalation steps, and account actions
• Monitor aging reports and collections trends to prioritize high-risk accounts and support more proactive account management
• Help reduce bad debt and avoidable churn by identifying early warning signs, escalating risk appropriately, and supporting practical recovery plans
• Understand the customer impact of collections activity and balance firmness with professionalism to protect long-term customer relationships where possible
• Support account reinstatement or resolution workflows when customers clear overdue balances and need coordinated follow-up
• Contribute to process improvement by identifying recurring issues, payment friction, policy gaps, or workflow inefficiencies that affect collections outcomes
• Support reporting and visibility around overdue accounts, collection performance, payment patterns, and account risk

To put things into context

• Improving collections follow-up and payment recovery
• Reducing aging balances and overdue exposure
• Improving customer communication around unpaid accounts
• Resolving invoice and billing issues more efficiently
• Identifying risk earlier in the collections cycle
• Helping reduce avoidable churn tied to non-payment
• Improving visibility into collections trends and account status
• Strengthening coordination between Finance and customer-facing teams
• Improving consistency in collections workflows and account documentation

You can expect to work across a tech environment that includes billing systems, ERP or finance systems, CRM, reporting tools, and collaboration platforms.

Examples: NetSuite, Salesforce, Stripe or similar billing tools, Looker/Tableau/Power BI, Jira/Asana, and Slack.

What you bring

You’ll thrive in this role if you have:

• 2–5 years of experience in accounts receivable, collections, billing operations, or a similar finance operations role
• Strong experience with collections processes including overdue account management, customer follow-up, payment commitments, and issue resolution
• Excellent customer communication skills with the ability to handle payment conversations clearly, professionally, and confidently
• A strong understanding of accounts receivable fundamentals including aging, payment cycles, account reconciliation, and collections tracking
• A clear understanding of how unpaid accounts impact the business including cash flow, revenue quality, customer retention, and churn risk
• Strong judgment and professionalism when handling sensitive customer situations related to overdue balances or payment issues
• Good problem‑solving skills with the ability to investigate account issues and coordinate resolution across teams
• Strong organizational skills and attention to detail with the ability to manage multiple accounts, follow‑up actions, and deadlines at once
• Comfort working with finance systems, CRM tools, spreadsheets, and reporting tools to manage account status and collections activity
• A proactive mindset with the ability to identify risk, follow process, and keep momentum on open items
• Strong cross‑functional collaboration skills and the ability to work effectively with Finance, Customer Success, Support, Sales, and Billing teams

Our offer:

• Base salary above average
• Meal allowance (9,13€ per day worked, in meal card)
• Healthcare and Dental Insurance (since day one)

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.