Accommodation Manager Porto

Lumya Living; Porto; Presencial; EUR 32 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary from €38,000 gross per year

Resumo da oferta

LUMYA Living in Porto is seeking an Accommodation Manager to own the day-to-day operation of the student residence and support pre-opening mobilisation for Winter 2026 with an opening in Spring/Summer 2027.

You will lead the on-site team, act as the central contact for residents, internal departments, service providers and external partners, ensuring compliance, service excellence and strong resident engagement.

Qualificações

• Completed vocational training or a degree in hospitality, tourism, real estate, property management or a related field.
• Operational experience in student accommodation, residential property or hospitality.
• Experience leading or supervising a team and developing others.
• Strong organisational skills and ability to prioritise in a dynamic environment.
• Commercial awareness of occupancy, budgets and costs.
• Confident handling residents, contractors and stakeholders.

Responsabilidades

• Take overall responsibility for smooth day-to-day running of the site with high standards.
• Oversee the resident journey from enquiries to check-outs with strong engagement.
• Drive occupancy through proactive management of enquiries, bookings and rebookings.
• Ensure health, safety and maintenance checks and records are completed.
• Lead and develop the on-site team and manage shift scheduling.
• Coordinate external service providers, contractors, and suppliers.
• Manage the site budget and review invoices.
• Oversee administrative processes for day-to-day management.
• Monitor key performance indicators like occupancy and resident experience.
• Identify opportunities to improve processes, service standards and site performance.
• Collaborate with Operations, Sales & Marketing, Finance, Facilities, Health & Safety, People and IT.
• Take a hands-on approach to operational tasks when needed.

Conhecimentos

Team leadership

Operations management

Guest/customer service

Budget awareness

Formação académica

Hospitality or related degree

Ferramentas

MS Excel

Property management systems

Descrição da oferta de emprego

LUMYA Living is a forward-thinking, design-led, Co-Living, Serviced Apartment & purpose-built student accommodation (PBSA) operator with a growing international portfolio. Formerly Lumis Student Living, LUMYA Living is entering a new chapter defined by brand ambition, operational excellence, and a commitment to creating vibrant living communities for young professional & students across Europe. With sites in the UK, Austria, Germany, and expansion underway in Ireland and Portugal, LUMYA Living is rapidly establishing itself as a premium brand in the global student living market.

For our student residence in Porto, we are looking for an Accommodation Manager to take ownership of the day-to-day operation and performance of the site. The new Accommodation Manager would support our pre-opening mobilisation of the site in the winter of 2026 with an expected opening of spring/summer 2027.

In this key role, you will lead the on-site team and act as the central point of contact for our residents, internal departments, service providers and external partners. You will ensure that the residence operates smoothly, maintains high service and compliance standards, and delivers an excellent resident experience.

Your Responsibilities

• Take overall responsibility for the smooth day-to-day running of the site, ensuring operational priorities are planned and delivered to a high standard.
• Oversee the full resident journey, including enquiries, arrivals, the living experience, complaints, rebookings and check-outs, while ensuring strong resident engagement and community management.
• Drive occupancy performance through proactive management of enquiries, bookings, rebookings and availability.
• Ensure compliance with health, safety and maintenance requirements, including the timely completion of checks, records, inspections and follow-up actions.
• Lead, support and develop the on-site team and manage shift scheduling to ensure appropriate site coverage.
• Coordinate external service providers, contractors, suppliers and other partners, ensuring agreed service standards are met.
• Manage the site budget, monitor operational expenses and review invoices.
• Oversee administrative and operational processes relating to the day-to-day management of the residence.
• Monitor and report on key site performance indicators, including occupancy, resident experience, operational issues, costs and compliance.
• Identify opportunities to improve operational processes, service standards and overall site performance.
• Work closely with central support functions, including Operations, Sales & Marketing, Finance, Facilities Management, Health & Safety, People and IT.
• Take a hands‑on approach and step into operational tasks where required to maintain service continuity, resident experience, compliance and site performance.

Your Profile

• You have completed vocational training or a degree, ideally in hospitality, tourism, real estate, property management or a related field.
• You have relevant operational experience in student accommodation, residential property, hospitality or a comparable service-oriented environment.
• You have previous experience leading or supervising a team and enjoy supporting and developing others.
• You have strong organisational skills and are comfortable prioritising multiple operational topics in a dynamic environment.
• You demonstrate commercial awareness and understand the importance of occupancy, budgets and cost control.
• You are confident in dealing with residents, contractors, suppliers and internal stakeholders, including challenging or escalated situations.
• You take a hands‑on, service-oriented and solution-focused approach to your work.
• You work independently, take ownership and follow through on agreed actions.
• Portuguese and English language capability for the role and local operational requirements.
• You are confident using MS Office, particularly Excel and Word; experience with property or accommodation management systems is an advantage.
• You have a professional, approachable and confident manner.

In addition, we would particularly welcome candidates who bring:

• Experience taking ownership of site performance across multiple operational cycles.
• Strong commercial judgement across occupancy, cost control, budget management and resident outcomes.
• Experience coaching and developing an operational team.
• Confidence in managing complex resident, supplier, operational or compliance escalations.
• A track record of improving site performance, reducing recurring issues or strengthening service standards.
• Experience contributing to wider operational projects, process improvements or cross-site initiatives.
• An understanding of how site-level decisions impact occupancy, costs, compliance, resident satisfaction, reputation and overall asset performance.

What We Offer

• A diverse and responsible role in an international and dynamic Lumya Living environment.
• Opportunity to work and support with mobilising a brand new site.
• Flat hierarchies, a collaborative working environment and plenty of freedom to contribute your own ideas.
• Development and growth opportunities within an expanding international company.
• An annual gross salary starting from €38,000, depending on your qualifications and experience.

If you enjoy combining people leadership, resident experience, commercial awareness and hands‑on operational management, we would be delighted to hear from you.