Porto Accommodation & Resident Experience Manager

Viridis Real Estate; Porto; Presencial; EUR 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €38,000+

Brand-new site mobilisation

Career development opportunities

Collaborative environment

Resumo da oferta

Lumya Living in Porto is seeking an Accommodation Manager to run day-to-day site operations and lead the on-site team. You will be the central contact for residents and external partners, ensuring service excellence and strict compliance.

The role supports pre-opening mobilisation for winter 2026 with an opening planned for spring/summer 2027, offering a hands-on, customer-focused leadership path in a growing international portfolio.

Qualificações

• Completed vocational training or degree in hospitality, tourism, real estate, property management or related field.
• Experience leading or supervising a team and supporting others.
• Strong organisational skills in a dynamic environment.
• Commercial awareness—occupancy, budgets and cost control.
• Fluent in Portuguese and English for role and local requirements.
• Proficient with MS Office/Excel; familiarity with property management systems is a plus.

Responsabilidades

• Take overall responsibility for day-to-day site operations and ensure priorities are delivered to a high standard.
• Oversee the resident journey from enquiry to checkout, maintaining strong engagement and community management.
• Drive occupancy through proactive enquiry handling, bookings, and availability management.
• Ensure health, safety and maintenance compliance with timely checks and records.
• Lead and develop the on-site team and manage shift coverage.
• Coordinate external service providers, contractors and partners to meet service standards.
• Manage the site budget, monitor expenses and review invoices.
• Oversee day-to-day administration and operational processes for the residence.
• Monitor key performance indicators: occupancy, resident experience, costs, and compliance.
• Identify opportunities to improve processes, service levels and site performance.
• Collaborate with central teams (Operations, Sales & Marketing, Finance, Facilities, Health & Safety, IT).
• Maintain hands-on involvement in operational tasks to ensure service continuity.

Conhecimentos

Team leadership

Operational management

Resident engagement

Budget control

Stakeholder management

Customer service

Formação académica

Hospitality or property management degree

Ferramentas

MS Office

Property management systems

Descrição da oferta de emprego

Lumya Living in Porto is seeking an Accommodation Manager to run day-to-day site operations and lead the on-site team. You will be the central contact for residents and external partners, ensuring service excellence and strict compliance.

The role supports pre-opening mobilisation for winter 2026 with an opening planned for spring/summer 2027, offering a hands-on, customer-focused leadership path in a growing international portfolio.