2nd level Application Support Engineer - Corporate IT Solutions (Temporary)

Global Blue; Porto; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Employee referral program

Team-building events

Annual Christmas party

Job summary

A global financial services provider in Porto is seeking an experienced Application Support Engineer to support business applications. You will resolve incidents, provide multiple levels of support, and collaborate with various stakeholders to enhance service delivery. Candidates should have 2–4 years of experience in application support, strong IT knowledge, and excellent communication skills in English. The role is remote, requiring candidates to be based in Portugal.

Qualifications

• 2–4 years of experience in an application support role.
• Hands-on experience supporting business applications in medium or large-scale environments.

Responsibilities

• Support all Global Blue business applications assigned to you.
• Resolve assigned incidents within agreed SLAs.
• Provide 2nd-level and basic 3rd-level support for assigned IT services.
• Collaborate with external vendors and internal departments for support.
• Create and maintain procedures and documentation.

Skills

Customer service orientation

Analytical skills

Problem-solving

Technical competence

Communication skills in English

Teamwork

Education

Completed education in IT or Business Administration

Tools

MS SQL

Oracle

VBA

.NET

Job description

Overview

This role is intended to cover maternity leave through the end of August.

What you will do

As an Application Support Engineer, you will be responsible for supporting all Global Blue business applications assigned to you.

You will work closely with internal stakeholders and external vendors to ensure high-quality service delivery, continuous improvement, and operational stability within Corporate IT.

Every action has an impact

You will make a difference here if you:

• Resolve assigned incidents within agreed SLAs.
• Provide 2nd-level and basic 3rd-level support for assigned IT services.
• Initiate and drive problem management to identify and eliminate root causes.
• Collaborate with external vendors and internal departments acting as 3rd-level support.
• Maintain clear and effective communication channels with all parties involved.
• Create and maintain procedures, checklists, and documentation for the GBIT Service Center and stakeholders — contributing to the solutions and known-error database.
• Plan, document, and execute changes and enhancements for the applications under your scope.
• Ensure compliance with SOX requirements when applicable.
• Actively contribute to continuous improvement, training, and knowledge-sharing within the team.

Estimated division of work

(may vary)

• Customer Service – 85%
• Administration – 10%
• Reports Management – 5%

Key competencies to empower your journey

You’ll drive towards success if you have:

• Completed education in IT or Business Administration.
• A strong customer service orientation and a hands-on, operational mindset.
• Solid general IT knowledge and broad technical competence.
• Strong analytical, problem-solving, and organizational skills.
• The ability to work independently and take initiative.
• High-quality standards and attention to detail.
• Excellent communication skills in English (oral & written).
• Great teamwork and the ability to work effectively in an international environment.
• Willingness to work on-call (24/7 rotation) and to travel when required.
• Adaptability and resilience when priorities change.

Skills

• Hands-on experience supporting business applications in medium or large-scale environments.
• Experience collaborating with software development teams or outsourcing partners.
• Professional experience within an international environment.
• Good database knowledge in MS SQL or Oracle.
• Basic debugging ability in VBA and .NET code.
• Support experience with Payment, Financial, or Accounting solutions.
• (Desirable) Experience supporting Citrix-based applications.

Qualifications and education requirements

• 2–4 years of experience in an application support role.
• Completed education in IT or Business Administration.

Main KPIs

• SLA compliance for incident and ticket handling.
• Continuous improvement of monitoring processes.
• Regular review and update of application/work documentation.
• Successful delivery of SOX-related tasks (if applicable).
• On-time delivery of project-related work.
• Active participation in training initiatives.

Location & Work Model

• Portugal: Remote

Important: Candidates must already be based in Portugal and hold a valid work permit. Relocation or visa sponsorship is not available.

Together, we go further

At Global Blue, great work happens when talented people collaborate in an inspiring and supportive environment. Here’s what you can look forward to:

• A role in a fast‑growing, international organization
• Opportunities for professional and career development
• A multicultural team with colleagues around the world
• Inspiring, forward-thinking company culture
• A variety of employee benefits, such as:
• Employee referral program
• Team-building events and company activities
• Annual Christmas party and more

We embrace an Agile Working Model, encourage internal mobility, support work‑life balance, and act responsibly toward our people, clients, and communities. Guided by our 5 Ways of Working, we value partnership, innovation, accountability, and shared success.

Feels like you? Explore further!

Let’s build the future together — apply now!

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