It Support Specialist

NTT DATA, Inc.; Lisboa; On-site; EUR 28,000 - 38,000; Full time

Job summary

Boston Consulting Group seeks an IT Support Specialist in Lisbon to enable colleagues with top-tier IT assistance and a seamless digital workplace. You will work with Iberia and global IT to drive automation, AI, and modern tools, ensuring a secure and productive environment.

You will provide 1st/2nd line support for Windows, 365 apps, and devices, mentor junior staff, and contribute to runbooks and knowledge articles helping teams operate efficiently.

Qualifications

• Two to four years of IT support experience in a corporate environment.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• Fluent Portuguese and English, with the ability to explain technical concepts.
• Experience with Microsoft 365, Windows, and endpoint management.
• Certification in Microsoft or ITIL is a plus.

Responsibilities

• Provide first and second-line IT support for the Lisbon Capability Center and resolve complex issues.
• Support local and global IT initiatives, mentor junior colleagues, and improve processes.
• Manage incidents, requests, assets, and CMDB data in ServiceNow.
• Deliver onboarding and end-user training, onsite or remote support for meetings.
• Create technical documentation and runbooks; identify recurring issues for improvement.
• Collaborate with regional and global IT teams to support business needs.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Education

Microsoft or ITIL certification

Tools

Microsoft Intune

Active Directory

Microsoft Entra ID

ServiceNow

JAMF

Identity management technologies

Job description

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Why You'll Enjoy This Role

Technology is central to how BCG works. As an IT Support Specialist, you'll enable colleagues to do their best work by delivering exceptional IT support and helping create a seamless digital workplace. You'll collaborate with teams across Iberia and BCG's global IT organization while contributing to service improvements through automation, AI, and modern workplace technologies.

What You'll Do

You'll provide first and second-line IT support for the Lisbon Capability Center, resolving complex technical issues while ensuring a reliable, secure, and high-quality technology experience. You'll also support local and global IT initiatives, mentor junior colleagues, and help improve operational efficiency.

• Resolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.
• Administer Microsoft Intune, Active Directory, Microsoft Entra ID, and Okta to manage devices, identities, and access.
• Manage ServiceNow incidents, requests, assets, and CMDB data to maintain accurate IT records.
• Deliver onboarding, end-user training, and onsite or remote technical support for meetings and events.
• Create and maintain technical documentation, knowledge articles, and operational runbooks.
• Identify recurring issues, drive problem management, and continuously improve support processes through automation and AI.
• Mentor junior IT Support Specialists and contingent workers while collaborating with regional and global IT teams.
• Support additional operational activities as required to meet business needs.

What You'll Bring

• Two to four years of IT support or workplace technology experience in a corporate environment.
• Strong experience supporting Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
• Hands-on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.
• Strong troubleshooting, customer service, communication, and problem‑solving skills.
• Fluent Portuguese and English, with the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable using approved GenAI tools responsibly to improve productivity.

Preferred

• Microsoft or ITIL certification.
• Experience supporting macOS and JAMF.
• Exposure to automation, AI-enabled support tools, or low-code solutions.

Who You'll Work With

You’ll join the IT team supporting the Lisbon Capability Center and work closely with colleagues across the Iberia System and BCG's global IT organization. You’ll collaborate with local office teams, regional technology specialists, and external vendors while helping develop junior members of the IT support team.

Additional info

• Full-time onsite role based in Lisbon (five days per week).
• Occasional travel within the Iberia System may be required.
• Flexibility to support work outside normal business hours when needed.
• May be required to handle and move IT equipment.
• Responsibilities may evolve to meet business needs.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.