.NET Operate/ Support Lead

Wipro

Lisboa

Presencial

EUR 30 000 - 50 000

Tempo integral

14 dias+

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Resumo da oferta

Uma empresa líder em serviços de TI está em busca de um .NET Operate/ Support Lead para sua equipe em Lisboa. O candidato ideal terá experiência em gerenciamento de serviços de TI, habilidades em .NET e uma forte capacidade de comunicação. Este papel envolve orientação da equipe, gerenciamento de incidentes e melhoria contínua de serviços. Se você tem uma mentalidade voltada para a inovação e deseja contribuir em um ambiente dinâmico, essa é a sua chance.

Qualificações

Experiência de 5-8 anos em suporte técnico.
Sólido conhecimento em .NET e SQL Server.
Habilidades em gestão de equipes e comunicação efetiva.

Responsabilidades

Entregar serviços de gerenciamento de incidentes e requisições.
Coordenação com fornecedores para resolução de problemas de aplicações.
Fornecer melhorias de serviço e comunicação com usuários.

Conhecimentos

Gerenciamento de equipe

Comunicação com usuários de negócios

Conhecimento em ITIL

Gerenciamento de riscos

Ferramentas

.NET

SQL Server

SSIS

ETL

Descrição da oferta de emprego

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The .NET Operate/ Support Lead activity:

Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
Work allocation and provide guidance to Operate team (technical / process etc.,)
Follow up with Operate teams to identify and resolve problems with the Local applications
Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
Identify and implement service improvement opportunities

Job description:

Start date:

from 21st July 2025

The role

The .NET Operate/ Support Lead activity:

Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
Work allocation and provide guidance to Operate team (technical / process etc.,)
Follow up with Operate teams to identify and resolve problems with the Local applications
Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
Identify and implement service improvement opportunities

Who are we looking for͏

Proficient in language Portuguese and good communication with the Business users
Technical skills required include, but are not limited to the following: .NET, SQL Server, SSIS, ETL
Should have Good Team Management, Stakeholder, Reporting and leadership skills.
Strong ITIL Knowledge and process implementation experience required.
Disaster Recovery and Business continuity experience.
Manage Weekly and Monthly Service review reporting to the customer and stakeholders.
Risk Management & Escalation handling experience.
Interact with customers on reported issues and manage customer expectations
Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.

Mandatory Skills: .NET .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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