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Swedish E-commerce Support Specialist — Remote in Portugal
Job summary
A leading recruitment firm is seeking a Swedish Customer Support Specialist to assist users in Portugal. This remote full-time role involves helping customers with order inquiries and ensuring GDPR compliance. Candidates should have C2-level Swedish, fluent English, and great communication skills. Benefits include attractive salary, health insurance, and relocation support for international hires.
Benefits
Qualifications
- C2-level proficiency in Swedish and fluent English (C1).
- Prior experience in customer support or back-office is a plus.
- Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
Responsibilities
- Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
- Communicate with customers via phone, email, and chat.
- Ensure data security in compliance with GDPR and PCI standards.
- Escalate complex cases and follow internal procedures.
- Collaborate with logistics and financial teams.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.