Polish speaking Customer Support Representative

Cbtalents; Warszawa; On-site; PLN 78,000 - 103,000; Full time

Benefits offered by this job

Dynamic multicultural environment

Competitive salary

15-day training program

Clear career development opportunities

Job summary

A vibrant technology company in Lisbon is seeking a Customer Service Representative to assist clients via phone, email, and chat. The ideal candidate should be fluent in Polish and have strong English skills, alongside a natural problem-solving ability. This position offers a multicultural work environment, competitive salary, and a comprehensive training program to support your growth from day one.

Qualifications

• Fluency in Polish (written and spoken) and strong English skills (C1).
• A natural problem-solver with great communication skills.
• Interested in digital platforms and customer interaction.
• Flexible, motivated, and adaptable to fast-changing environments.

Responsibilities

• Be the first point of contact for clients.
• Provide support via phone, email, and chat.
• Assist users with self-service solutions.
• Offer pre- and post-sales support.
• Deliver clear guidance on using digital tools.
• Spot common trends or issues and support improvements.
• Represent the customers' voice by sharing feedback with internal teams.

Skills

Polish language

English proficiency

Job description

Overview

Location: Lisbon, Portugal

Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday

Your Role

• As a Customer Service Representative, you’ll be the first point of contact for clients, guiding them through their journey and ensuring they get the most out of our services and tools.
• Providing support via phone, email, and chat to answer questions and resolve issues
• Assisting users with self-service solutions and helping them reach their goals
• Offering both pre- and post-sales support across our product suite
• Delivering clear guidance on how to use digital tools efficiently
• Spotting common trends or issues and supporting improvements
• Representing the customers voice by sharing feedback with internal teams

What We Offer

• A dynamic, multicultural work environment in Lisbon
• Competitive salary
• 15-day training program to help you succeed from day one
• Clear opportunities for career development and growth

What Were Looking For

• Fluency in Polish (written and spoken) and strong English skills (C1)
• A natural problem-solver with great communication skills
• Interested in digital platforms and customer interaction
• Flexible, motivated, and adaptable to fast-changing environments

Want to grow with us in Portugal?

Apply today and start your next adventure