Danish-Speaking E-commerce Advisor-Move to Sunny Portugal

Cross Border Talents; Kraków; On-site; PLN 96,000 - 135,000; Full time

Benefits offered by this job

Relocation support

Paid holidays

Competitive salary

Extra payment for late shifts

Hardware provided

Job summary

A multinational recruitment agency is seeking a Danish-speaking E-commerce Advisor to join a global tech brand. The role involves assisting customers with their online shopping journey and comes with relocation assistance to Portugal. Candidates must speak Danish (C2 level) and English (C1 level). Benefits include a competitive salary, remote work, and paid holidays.

Qualifications

• C2 proficiency in Danish required.
• Fluent in English, both written and spoken.
• Ability to work independently and manage deadlines.
• Willingness to work on rotating shifts and relocate if needed.
• EU passport or valid residence card for Portugal.

Responsibilities

• Assist customers with their online shopping queries.
• Handle sensitive data while following procedures.
• Communicate professionally via email, phone, and chat.
• Collaborate with internal departments.

Skills

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Task management

Rotating shifts

Job description

Overview

Danish-Speaking E-commerce Advisor - Move to Sunny Portugal

About the job

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal. Relocation assistance including housing is provided if you're still abroad.

Location and Contract

Location: Remote from Continental Portugal

Contract: Full-time, 12-month renewable

Start dates: Several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey, solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) in written and spoken forms.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating for the role.
• EU member state passport or a valid residence card for Portugal.

Offer and Benefits

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal).
• Competitive monthly salary.
• Paid holiday and Christmas bonuses.
• Extra payment for working late hours, public holidays and Sundays.
• Fully remote work with hardware provided.