Swedish E-commerce Support Specialist — Remote in Portugal

Cross Border Talents; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading recruitment firm is seeking a Swedish Customer Support Specialist to assist users in Portugal. This remote full-time role involves helping customers with order inquiries and ensuring GDPR compliance. Candidates should have C2-level Swedish, fluent English, and great communication skills. Benefits include attractive salary, health insurance, and relocation support for international hires.

Benefits

Attractive monthly salary

Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses

Meal allowance via card

Paid training and onboarding

Health insurance from day one

Optional company accommodation and relocation support

Qualifications

• C2-level proficiency in Swedish and fluent English (C1).
• Prior experience in customer support or back-office is a plus.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Responsibilities

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

Skills

C2-level Swedish

Fluent English (C1)

Strong communication skills

Detail-oriented mindset

Problem-solving attitude

Customer service skills

Job description

A leading recruitment firm is seeking a Swedish Customer Support Specialist to assist users in Portugal. This remote full-time role involves helping customers with order inquiries and ensuring GDPR compliance. Candidates should have C2-level Swedish, fluent English, and great communication skills. Benefits include attractive salary, health insurance, and relocation support for international hires.