VIP Team Lead: Remote, Data-Driven Revenue Growth

MOJAM; Polska; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Home office budget

Flexible schedule

Biannual bonus

Wellness bonus

Internal knowledge sharing project

Training and certifications

Milestone gifts

Team events & CS2 tournaments

Relocation support

Parental leave

Referral bonus

Job summary

MOJAM is seeking a hands-on VIP Team Lead to guide a high-value client team, drive revenue, retention, and lifetime value, and own the numbers. You’ll lead by example, coach the team, and stay hands-on with a select VIP portfolio.

You'll shape processes, collaborate across Product, CRM, Support, Payments, Anti-Fraud, and Analytics, and scale the function with data-driven decisions. A strong emphasis on ownership, autonomy, and gaming industry passion is required.

Qualifications

• Experience leading VIP or high-value client teams with commercial KPIs.
• Proven ability to motivate and coach a team; conduct 1:1s and manage performance.
• Hands-on VIP experience with high-value clients; comfortable as playing coach.
• Strong understanding of retention and VIP economics.

Responsibilities

• Own the team’s revenue, retention, and LTV targets and drive performance.
• Lead and develop the VIP team through 1:1s, coaching, hiring, onboarding.
• Stay hands-on: manage a small VIP portfolio and handle escalations.
• Grow VIP base via conversion, retention, reactivation.
• Use player and team data to identify opportunities and test hypotheses.
• Own VIP operations and QA; ensure communication standards and team performance.
• Collaborate with Product, CRM, Support, Payments, Anti-Fraud, and Analytics.
• Learn system first, then scale the team and VIP approach based on data.

Skills

VIP team leadership

People leadership

Commercial KPI track record

Hands-on VIP experience

VIP retention & economics

Data-driven decision making

Ownership & autonomy

English proficiency B2+

Job description

MOJAM is seeking a hands-on VIP Team Lead to guide a high-value client team, drive revenue, retention, and lifetime value, and own the numbers. You’ll lead by example, coach the team, and stay hands-on with a select VIP portfolio.

You'll shape processes, collaborate across Product, CRM, Support, Payments, Anti-Fraud, and Analytics, and scale the function with data-driven decisions. A strong emphasis on ownership, autonomy, and gaming industry passion is required.